Platinum Health Supply Group offers a wide range of medical supplies and equipment, including personal protective equipment (PPE), wound care products, mobility aids, and more. There are over 3000 products to choose from.

Yes, our suppliers and manufacturers adhere to all ethical standards and our products meet industry standards and regulations.

Yes, we offer discounts for bulk orders. If you are a business or looking to purchase over $1,000 for consumables please contact our team for more information and to discuss your specific requirements at customercare@phsgroup.com.au

You can place an order directly through our website by adding items to your cart and proceeding to checkout. Alternatively, you can contact our team for assistance with placing an order at customercare@phsgroup.com.au

You can place an order directly through our website by adding items to your cart and proceeding to checkout. Alternatively, you can contact our team for assistance with placing an order at customercare@phsgroup.com.au

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Our website uses secure payment processing to ensure the safety of your transactions.

We offer various shipping options to accommodate different needs, including standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times may vary depending on your location and the size of your order.

Yes, we have a returns and exchanges policy in place. If there's a problem with the product, please contact our customer service team within a specified timeframe to arrange for a return or exchange.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

Yes, we have a dedicated customer service team available to assist you with any inquiries or concerns you may have. You can reach out to us via email, phone, or live chat during our business hours.

Contact details are:
Email: customercare@phsgroup.com.au
Ph Number: 03 6704 7001

We strive to offer products that meet relevant regulatory standards and certifications. However, it's important to note that specific certifications may vary depending on the product. If you have questions about a particular product's certifications, feel free to reach out to our customer service team for clarification.

Yes, we offer recurring order options for customers who regularly need to replenish essential supplies. Our subscribe and save service allows you to schedule automatic deliveries at your preferred intervals, ensuring that you never run out of crucial items.

Yes, we provide product training and educational resources to help our customers make informed purchasing decisions and use our products effectively. We offer training materials, educational resources and you can call or email to get in touch for assistance.

We take the privacy and security of customer information seriously. Our website uses industry-standard encryption technology to protect sensitive data during transactions. We also have strict policies and procedures in place to safeguard customer information against unauthorised access or disclosure.

Unfortunately we do not offer samples. If you would like to purchase a product and then purchase in bulk we can assist with better pricing tailored to your organisation.

Yes, our knowledgeable sales team is available to assist you with product selection and recommendations based on your specific needs and requirements. Whether you're unsure about which product to choose or need guidance on compatibility, we're here to help.

You can stay updated on new products, promotions, and company news by subscribing to our newsletter or following us on social media. We regularly share updates and announcements to keep our customers informed about the latest developments at Platinum Health Supply Group.

Yes, many of our products come with manufacturer warranties to cover defects in materials or workmanship. Additionally, we stand behind the quality of our products and offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our customer service team for assistance.

Yes, if you're looking for a specific product that is not listed on our website, please reach out to our team at customercare@phsgroup.com.au. We have access to a wide network of suppliers and may be able to source the product for you. Additionally, we welcome suggestions for new products to add to our inventory

We take several measures to ensure product quality and safety. This includes rigorous supplier vetting, quality control inspections, and adherence to regulatory standards. We also regularly review and update our product offerings to ensure that we are providing the latest and safest products to our customers.

In the event that an item is backordered, we will notify you of the expected delay and provide options for proceeding with your order. You may choose to wait for the backordered item to become available, select an alternative product, or cancel the backordered item from your order. Our customer service team will assist you with any changes or adjustments to your order.

Yes, you can track the availability of out-of-stock items on our website. We regularly update product listings to reflect current stock levels and estimated restock dates. If you would like more information about the availability of a specific item, please contact our customer service team for assistance.

We welcome feedback and suggestions from our customers. You can provide feedback by contacting our customer service team directly.. Your input helps us continuously improve our products and services to better meet your needs.

Your order will be put on hold until we either receive payment or you cancel your order.