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Frequently Asked Questions

You are eligible for the National Disability Insurance Scheme (NDIS) if you:
   • are under 65 years of age, and
   • are an Australian citizen or resident or permanent visa holder, and
   • meet the disability or early intervention requirements.

If you are aged 65 years and over, you may not be eligible for the NDIS. In most cases, you will receive support through the Commonwealth aged care system.

For more information about funding options, please contact our team.

A guide to the access requirements for the NDIS can be found at here

Local Area Coordinators can help you start this journey. Find out more about becoming NDIS ready by clicking on NDIS Ready Local Area Coordination will be delivered by Partner Organisations in the Community. Partners and the NDIA will work closely to build and improve the way the Scheme is delivered to make sure it works for people with disability in the best possible way.

The Partners in the Community Program enables the Scheme to be implemented at a local community level. The NDIA is looking to partner with suitably experienced and qualified organisations, with strong local knowledge and understanding of the needs of people with disability or developmental delay, to deliver Local Area Coordination under the Program.

The NDIA will establish these partnerships to build on existing relationships, voluntary and community action enabling people with disability to gain the benefits of community membership. These benefits include maintaining or gaining employment and participating in everyday activities and community life in natural settings.

Local Area Coordination will work with both individuals and the community in areas in your state and territory.

Visit your state or territory page to find out more about Local Area Coordination in your area:

NDIS in the ACT 
NDIS in NSW 
NDIS in the NT 
NDIS in Queensland 
NDIS in SA 
NDIS in Tasmania 
NDIS in Victoria 
NDIS in WA

Local Area Coordinators have three key roles:

  • They will link you to the NDIS
  • Link you to information and support in the community, and;
  • Work with their local community to make sure it is more welcoming and inclusive for people with disability.

Within your core budget, money may be allocated against daily activities, community participation, transport, etc. However – you can use the money across the core support category as you see fit.

It is important to remember that all funds in your core support budget are fully flexible. You can choose how best to spend your core support funding so that you can get the services you need when you need them to achieve your goals.

Please check whether these bookings have been extended to your new plan review date. If your service booking needs updating please contact your provider for assistance or create a new service booking for the extended plan period.

The Agency funding for your current plan was based on Reasonable and Necessary decision making. The additional funding should cover the additional months of service provision. If your circumstances have changed which means that your plan may need to be reviewed, please talk to your Local Area Coordinator, support coordinator or alternatively complete a Change of Circumstances form which is available from www.ndis.gov.au.

At the moment, there is sufficient flexibility for repairs and maintenance to be completed and be drawn from your total budget. If the repair is a significant cost, you may need to request an earlier plan review if your budget is insufficient to meet this need.

At the moment there is sufficient flexibility in the budgets to allow you to use the total value in the core supports for both community access and personal care. You can discuss with your service provider how you might like to manage these funds.

The information in this FAQ is for general guidance only and not professional advice. While we aim to keep content accurate and current, Platinum Health Supply makes no guarantees about its completeness or reliability. For medical, financial, or funding matters (including NDIS, HCP, or Medicare), please consult a qualified professional or your funding provider. Product eligibility may vary based on individual circumstances and regional policies. Platinum Health Supply is not liable for any loss resulting from reliance on this information. Always follow manufacturer instructions and seek advice from your healthcare provider.

Frequently asked questions

🛏️ What Aid Helps Get In and Out of Bed?

From your Mobility & Daily Living collection at Platinum Health Supply Group, the Aspire AssistBar is specifically designed to help individuals get in and out of bed safely. It provides a stable handhold that can be positioned beside the bed, offering support for transfers and repositioning. Additionally, overbed tables and low-back day chairs can assist with bedside mobility and comfort during transitions.

👵 How Do You Make It Easier for the Elderly to Get In and Out of Bed?

Supporting elderly individuals with bed transfers involves a combination of equipment and environmental adjustments:

- Install assistive devices like bed rails, transfer poles, or the Aspire AssistBar to provide leverage and stability.
- Adjust bed height to ensure feet can touch the floor comfortably when seated.
- Use non-slip mats beside the bed to prevent falls.Provide seating aids like low-back day chairs for safe resting before or after transfers.
- Ensure lighting and clear pathways to reduce confusion or hazards during nighttime movement.

These interventions promote independence while reducing the risk of injury.

🧾 What Is the Victorian Aids and Equipment Program?

The Victorian Aids and Equipment Program (VA&EP) is a government-funded initiative that provides subsidised assistive technology, equipment, and home or vehicle modifications to help people with disabilities live safely and independently in their own homes.Key features include:

- Support for both adults and children with long-term or permanent needs. 
- Access to re-issued equipment at no cost for eligible individuals.
- Administered by the State-wide Equipment Program (SWEP), which coordinates assessments and equipment provision.
- Designed for those who may not qualify for the NDIS due to age, residency status, or functional impairment level.

You can learn more on the Victorian Government Health website.

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