Set Up a Repeat Order
Logging back in every fortnight to buy the same things again? A recurring order takes that job off your hands.
Set it up once and your consumables turn up on schedule, without you having to remember, reorder, or scramble because you've run out.
How it Works
1. Place Your Order Online
Shop the consumables you go through regularly, things like continence products, nutrition supplements, wound care, and general disposables like gloves and PPE.
Order as you normally would through the site.
2. Give us a call with the details
Once that first order's through, call us on 1300 60 44 99 and let us know three things:
a. How often you'd like it repeated (fortnightly is the shortest gap we can offer)
b. How many you need each time
c. When you'd like the first repeat to land.
3. We'll take it from there
Our customer care team sets it all up on our end.
Before each order goes out, you'll get an email letting you know it's on its way, so nothing turns up unannounced.
See our top consumable categories
Why Set Up a Recurring Order?
Save yourself the admin
You place the order once and tell us how often to repeat it. From there, it's on us.
No re-adding items to your cart, no remembering to log back in before you run out.
Stay ahead of your stock
Whether you're ordering for yourself or keeping a facility stocked, a regular order pattern helps us forecast demand and keep the right stock on hand, so what you need is ready when you need it.
Change your mind anytime
Life doesn't run on a fixed schedule, and neither do we.
Call us and we'll adjust your frequency or quantity, pause your order, or cancel it altogether. No lock-in, no fine print, no faff.
Set Up Your Recurring Order
The fastest way to get this set up is to give us a call on 1300 60 44 99 once your first order's through.
But you can also email us at customercare@phsgroup.com.au, or fill out the form below and we'll be in touch.
Contact form
Get Ongoing Discount on Consumables with Plan Partners
Plan Partners customers get an ongoing 5% off consumables for as long as their recurring order is active.
Plan Partners are an NDIS plan management provider, they handle your invoices and payments so you can focus on your supports.
Already with them? Call us on 1300 60 44 99 to link it up. Not yet? Get started with Plan Partners here.
The Platinum Difference
We Care
Two words loaded with meaning. We care about our customers, their experience, about making life easier for them, and those they look after.
With every call, order, delivery, and connection, we give our community a network they can rely upon. Two words. A world of difference.
We find a way or make one
We put our customers first, proactively finding solutions to get them the products and outcomes they need, when they need them most.
We do whatever we can to find a way, or we make a new one. It’s that simple.
Young at heart
We’re an outgoing burst of energy in an outdated industry, a breath of pure oxygen reinvigorating our community with new ideas and infusions of passion.
We bring colour and excitement back to people’s lives, inviting them to connect, engage, and help us help others.
A Fresh Approach
We’re a team of visionaries from diverse backgrounds transforming how care is done.
We draw expert insights from the military, construction, engineering, and education industries to bring a fresh, unique approach to how we serve our customers.
