Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Rehab & Physiotherapy Equipment
Rehab & Physiotherapy Equipment – Trusted Australian Physiotherapy Supplies for Recovery
Recovery takes time, consistency, and the right tools. Our Rehab & Physiotherapy Equipment Collection features professional-grade products designed to support safe, effective rehabilitation. Whether you’re a physiotherapist, occupational therapist, exercise specialist, or someone working on recovery at home.
From resistance bands and massage tools to balance trainers and mobility supports, our range of rehab equipment and physiotherapy equipment is trusted by clinics, hospitals, NDIS participants, and aged-care providers across Australia. Each item is chosen to help rebuild strength, enhance movement, reduce pain, and support long-term recovery.
Why Quality Physiotherapy Equipment Matters
The right rehabilitation equipment can significantly improve progress and prevent reinjury. Whether you’re managing post-surgery recovery, neurological rehabilitation, chronic pain, or general mobility training, the right tools help to:
- Restore strength, mobility, and flexibility
- Support better balance, posture, and coordination
- Enable effective home-based therapy between clinic sessions
- Reduce muscle tension, improve circulation, and aid recovery
- Assist physiotherapists and carers with safe, guided treatment
Our Australian physiotherapy equipment is selected to meet real-world clinical standards while remaining practical for everyday home use.
Types of Rehab & Physiotherapy Equipment
Our Rehab & Physiotherapy Equipment Collection includes:
- Resistance Bands & Tubes – Flexible options for progressive strength-building and rehabilitation exercises.
- Massage & Trigger Point Tools – Spikey balls, peanut rollers, and knobbers for deep tissue release and fascia therapy.
- Balance & Stability Tools – Useful for strengthening the core, improving proprioception, and preventing falls.
- Exercise Therapy Tools – O-rings, figure-8 bands, and mobility tools to support structured rehab programs.
Every item is chosen for durability, comfort, and effectiveness — suitable for clinics, community therapists, aged-care settings, and home rehabilitation.
Best Selling Physiotherapy Equipment – Our Most Trusted Rehab Tools
These best-selling tools are used daily by physiotherapists, OTs, and home users rebuilding strength:
- Massage Knobber 1-Point - Perfect for targeted trigger-point work, helping release persistent knots with controlled pressure. Great for shoulder, neck, and back relief.
- Massage Knobber 4-Point - A versatile, multi-point tool ideal for comprehensive muscle release and deep tissue therapy.
- Spikey Peanut Massage Ball (Firm) - Designed for spinal alignment and rolling therapy, ideal for posture correction and chronic back tightness.
- Figure-8 Exercise Tube (Medium) - Supports safe upper-body strengthening, mobility, and controlled rehabilitation movements.
- O-Ring Exercise Tube (Extra Firm) - A favourite among advanced users and therapists for powerful strength training and endurance building.
NDIS Funding & Support for Rehab Equipment
Most Rehab & Physiotherapy Equipment is eligible under NDIS plans, especially under:
- Assistive Technologies (AT) – Low Cost, Low Risk
- Consumables Budgets for ongoing rehab tools
- Capacity Building categories for physiotherapy-related equipment
We support:
✔ NDIS self-managed
✔ Plan-managed
✔ NDIA-managed participants (via checkout options)
Our team can help you choose products aligned with your goals, provide quotes, and offer documentation when needed. Rehabilitation shouldn’t be financially stressful, and we’re here to help streamline the process.
The Platinum Health Supply Promise
We know that recovery isn’t linear — it takes patience, repetition, and the right support. That’s why we provide rehab equipment built for safety, durability, and real-world therapeutic outcomes.
With:
- NDIS funding support
- Fast Australia-wide delivery
- A friendly care-focused team
- An industry-leading Price Match Guarantee
You can trust Platinum Health to supply the tools you need to recover with confidence.
Take the Next Step
Explore the full Rehab & Physiotherapy Equipment Collection to find massage tools, resistance training equipment, and exercise aids tailored to your recovery goals.
For hands-on guidance, visit our Epping Showroom to try equipment in person or speak with a physiotherapy product specialist. With the right tools and support, recovery becomes more achievable every day.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
