Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Crutches, Canes & Walking Sticks
Walking Sticks, Crutches & Canes for Everyday Support
Mobility challenges shouldn’t stop anyone from moving with confidence. At Platinum Health Supply, our Crutches, Canes & Walking Sticks collection features safe, practical, and comfortable walking aids designed to restore independence.
From foldable and adjustable walking sticks to durable underarm and forearm crutches, we stock reliable options trusted by hospitals, aged care facilities, rehabilitation centres, and NDIS participants across Australia. Whether you need temporary support during recovery or long-term assistance for stability, you’ll find the right walking aid here.
Mobility Made Easier – From Crutches to Canes
Our collection offers a complete range of walking aids to suit different needs and stages of recovery:
- Underarm Crutches – Lightweight and height-adjustable, providing support during post-surgery or injury recovery. Ideal for short-term use. With our best-seller: Breezy Wing Nut Underarm Crutches.
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Forearm Crutches – Ergonomic designs that promote a natural walking motion and reduce strain on the shoulders and wrists. Perfect for long-term or active users, we highly recommend our best-seller, Breezy Forearm Crutches.
- Quad Canes – Four-point bases that deliver extra stability for users who need added balance on uneven surfaces, including our customer-favourites: the Hero Medical Walking Stick Quad Cane and the Hero Medical Quad Cane (Small Base).
- Ergonomic Canes with Comfort Grips – Designed to minimise wrist strain and improve comfort during daily use, like our Airgo Comfort-Plus Aluminum Cane - Offset Handle.
- Lightweight Aluminium Models – Strong yet easy to handle, ideal for users who prioritise portability and durability.
Each product — from a simple walking stick to a sturdy pair of crutches — is chosen for balance, comfort, and everyday reliability.
Why Choose Platinum Health for Melbourne Walking Sticks, Crutches and Canes
As one of the most trusted medical supply store of walking sticks in Melbourne and professional mobility aids, Platinum Health Supply provides practical solutions for every stage of recovery. Our Melbourne walking sticks and crutches meet Australian safety standards and are recommended by healthcare professionals across aged care and rehabilitation.
We’re proud to support:
- NDIS participants seeking adjustable and approved walking aids
- Aged care providers ensuring residents stay safe and mobile
- Home carers and families looking for reliable mobility support products
- Individuals wanting lightweight, stylish, and practical walking solutions
With fast nationwide shipping, expert guidance, and hands-on support at our Epping showroom, we make it easy to find the perfect walking stick or cane for your needs.
The Platinum Health Supply Promise
Every walking aid in our collection — from foldable walking sticks to forearm crutches — is selected for its quality, comfort, and performance. We proudly stock trusted mobility brands such as Hero Medical, Breezy, and Airgo, ensuring long-lasting reliability for all users.
Our products are designed to support safety and dignity, helping individuals move freely without compromise. Whether you’re rehabilitating after surgery or simply looking for everyday walking support, you can trust Platinum Health to deliver hospital-grade quality for home use.
Price Match Guarantee – Confidence in Every Purchase
We believe quality mobility support should always be affordable. That’s why every walking stick and cane in our collection is backed by Platinum Health’s Price Match Guarantee.
If you find the same product at a lower price from another Australian retailer, we’ll match it. No questions asked. It’s our way of ensuring you get trusted brands and expert support without overpaying.
Combine that with our fast shipping and NDIS-friendly checkout options, and you’ll always get unbeatable value and service when shopping with us.
Take the Next Step
Explore our Crutches, Canes & Walking Sticks Collection to find the right walking aid for your lifestyle. From Breezy Forearm Crutches and Hero Medical Quad Canes to foldable walking sticks for travel, our range supports comfort, safety, and independence for every user.
Visit our Epping showroom to try products in person or shop online for fast, Australia-wide delivery, all backed by Platinum Health’s trusted service and Price Match Guarantee.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
