Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Asguard
AsGUARD Wound Care, by Sentry Medical
AsGUARD is a wound care range manufactured by Sentry Medical, an Australian healthcare products company. The range covers everyday wound dressings, adhesive bandages, transparent film dressings, and specialised silicone border dressings, designed to support wound care in hospitals, aged care facilities, and home care settings.
What's in the AsGUARD range
AsGUARD Wound Dressings pair a thick, absorbent cotton pad with a cotton gauze bandage. They're built to draw exudate away from the wound bed while protecting it, and they can also be used as padding to protect skin from external pressure or friction.
AsGUARD Transparent Film Dressings are made from a polyurethane film that allows moisture vapour to pass through while keeping the wound site waterproof. This lets a patient shower with the dressing in place. They're commonly used for IV insertion sites and cannula fixation, or as a secondary layer to hold a non-adhesive primary dressing in position, and their transparency allows clinicians to monitor the wound without removing the dressing.
AsGUARD Silicone Border Lite Dressings combine absorbency with a soft silicone border, designed to stay comfortable and flexible during movement. This makes them suited to wounds in areas where mobility matters, without compromising how well the dressing manages exudate.
AsGUARD Non-Woven Island Dressings are available in multiple sizes, including 5cm x 7.5cm and 8cm x 10cm, for secure coverage of small to medium wounds.
How to choose the right AsGUARD dressing
The right product depends mainly on the wound itself and where it is on the body.
For a straightforward cut, abrasion, or post-surgical wound that needs padding and absorption, the standard AsGUARD Wound Dressing is the most direct option.
For an IV insertion site, a cannula, or anywhere that needs to stay dry through washing while remaining visible for monitoring, the Transparent Film Dressing is built specifically for that.
For a wound in a high-movement area, a joint, a limb, anywhere flexibility matters as much as absorption, the Silicone Border Lite Dressing is designed to move with the patient rather than restrict them.
For smaller, everyday wounds that need quick, secure coverage without a lot of setup, the Non-Woven Island Dressing range covers that, in sizes suited to minor injuries through to moderate wounds.
If it's still not clear which product fits a specific case, that's exactly the kind of question our team can help with directly, see Getting Help below.
Who AsGUARD wound care is suited for
The range is used across post-surgical wound care, general first aid for minor injuries, ongoing wound management in aged care and disability support settings, and by healthcare providers managing a mix of acute and chronic wounds.
Ordering AsGUARD for a clinic, facility, or business
If you're ordering on behalf of a clinic, hospital, aged care facility, or healthcare business, and you need a larger or recurring order rather than a one-off purchase, contact our team directly rather than ordering through the standard checkout. We'll work with you on quantities, confirm current stock and lead times, and set up an order that matches how your facility actually orders, whether that's a single bulk purchase or an ongoing supply arrangement.
Getting started
- Browse the range above and identify the product type that matches your wound care needs.
- Not sure which one fits? Contact our team with details of the wound type or clinical use case, and we'll help you choose.
- Ordering for a facility or in volume? Reach out directly to discuss quantities and ongoing supply, rather than placing a standard order.
- Ready to order? Select your product and size from the range above.
Frequently Asked Questions
What is AsGUARD wound care used for?
AsGUARD products are used to manage a range of wounds, from minor cuts and abrasions to post-surgical incisions and IV insertion sites, in both clinical and home care settings.
Can I shower with an AsGUARD Transparent Film Dressing on?
Yes. The outer layer is waterproof, so the dressing can stay in place while showering.
Are AsGUARD dressings suitable for sensitive skin?
The AsGUARD range uses hypoallergenic adhesives designed to reduce the risk of skin irritation.
What sizes are AsGUARD Non-Woven Island Dressings available in?
They're available in multiple sizes, including 5cm x 7.5cm and 8cm x 10cm.
Who manufactures AsGUARD wound care products?
AsGUARD is manufactured by Sentry Medical, an Australian healthcare products company.
Can I order AsGUARD products in bulk for a facility?
Yes. Contact our team directly to discuss quantities, availability, and ongoing supply for clinics, hospitals, and healthcare facilities.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
