Not sure what gear you actually need? Try it first.
We'll bring it to your door or you can come test it in our showroom. No commitment, no invoice, no awkward sales pitch. Just you, the gear, and our team ready to help.
Completely free
We deliver & set up
Zero obligation to buy
We work with your OT
Pick what works for you
Your situation isuniqueso wedon'tdo one-size-fits-all. Home trial or showroom visit,we'vegot you covered either way.
Come to You
We'lldeliver, set it up, and leave you to it
Good if →You have limited mobility, want to see how gear fits in your actual home, or need a longer trial period to really feel confident.
- We deliver and set everything up for you
- Trial it in your bathroom, bedroom, lounge. Wherever you need it
- More time to decide. No rush, no hovering
- Suits complex needs or higher-dependency equipment
- Overnight trials available on request
Come to Us
Try a bunch of options side by side
Good if →You want to compare a fewdifferent products, bring your OT or a family member along, or just have a friendly chat before committing.
- Try multiple products in one visit. No guesswork
- Bring your OT, physio, or whoever you trust
- Our staff will adjust and fit things properly on the spot
- No appointment needed for most items
- Take your time. Coffee's on us
What can I actually try?
Honestly, quite a lot. Here's what's available depending on how you'd like to trial.
Here's how it goes
It's about as easy as ringing a mate. Here's what to expect from go to whoa.
Step 1 - You reach out
Fill in our quick form or give us a call. Takes two minutes.
"No novel needed."
Step 2 - We call you back
A real person (not a bot) calls within 24 hours to find out what you actually need.
"We listen first."
Step 3 - We sort the details
We line up the right equipment and a time that suits you.
"Easy as."
Step 4 - You try it
At home or in-store, you get hands-on time with the gear and our team close by.
"No pressure, ever."
Things people usually want to know
No such thing as a silly question. Here are the ones we hear most often.
How long?
How long?
Timeframes vary. Overnight options available. We'll sort it around your schedule.
What does it cost?
What does it cost?
$0 — The trial is completely free. No catch.
Where?
Where?
Across all our showroom locations and surrounding areas. Give us a call if you're not sure we cover your area.
NDIS & Funded?
NDIS & Funded?
Yes — we support NDIS participants and funded clients. We can work with your plan manager too.
Do I need a referral to get a trial?
Do I need a referral to get a trial?
Nope. Anyone can request a trial. If you have a referral from an OT or other health professional, that's great and it does help us understand your needs faster. But it's definitely not required to get started.
Am I obligated to buy after a trial?
Am I obligated to buy after a trial?
Absolutely not. The whole point of a trial is to help you make a confident decision, whether that's buying from us, hiring, or deciding the product isn't for you. We'd rather you walk away happy than pressured.
Can I trial equipment for a family member?
Can I trial equipment for a family member?
Of course. That's really common. Plenty of families get in touch on behalf of a parent, partner, or child. You're very welcome to come in together or have us deliver to their home.
How quickly can I get a trial organised?
How quickly can I get a trial organised?
We aim to follow up within 24 hours of your request. From there, it depends on what you need and your availability but we'll work with you to get something sorted quickly, especially if it's urgent.
I'm on the NDIS. Can I still do a trial?
I'm on the NDIS. Can I still do a trial?
Yes! We work with NDIS participants regularly and can support funded clients through the trial process. We can also liaise with your support coordinator or plan manager if that's helpful.
What if the first product isn't quite right?
What if the first product isn't quite right?
That's exactly why we do trials! If something's not working, just let us know. We'll have a chat, figure out what's missing, and suggest alternatives. Finding the right fit might just take a couple of goes and that's totally fine.
The Platinum Health Supply Difference
We're here to help you find what actually works. There's a difference and we think you'll feel it.
Australian Owned & Operated
Local Support You Can Count On
With three locations across Victoria, NSW, and Queensland, we're not a faceless overseas supplier. We're your local partner, headquartered in Epping, Victoria, with real people who understand Australian healthcare regulations, TGA compliance, and the unique challenges of our market. When you call, you reach someone who knows your world.
Expertise Grounded in Healthcare
Our team brings genuine healthcare experience to every interaction. We don't just sell products—we understand clinical applications, infection control requirements, NDIS frameworks, and the real-world pressures you face daily. When you need guidance on wound care protocols, nutritional supplement selection, or PPE specifications, you're speaking with knowledgeable partners who can help you make the right choice.
Reliability When It Matters Most
Healthcare facilities can't afford supply gaps. Our robust supply chain, strategic inventory management across multiple Australian locations, and partnerships with the world's leading medical brands (3M, Nestle, Nutricia, Abena, Fortisip, and more) mean we deliver on our promises. Fast delivery isn't just marketing—it's how we ensure you can focus on care, not logistics.
Partnership, Not Just Transactions
We measure our success by your success. Whether you need help navigating NDIS invoicing, managing bulk institutional orders, troubleshooting product selection, or responding to urgent supply needs, we're here. Responsive customer service isn't a department—it's how we do business, every day.
Ready to give it a go?
Our Social Mission
Starlight Children's Foundation
As a national medical supplier, we don’t just deliver medical supplies. We deliver impact. Platinum Health Supply Group is proud to be a Silver Partner of the Starlight Children’s Foundation since 2020
Veterans Community
Platinum Health Supply Group is an Australian medical supplier founded by a veteran. We know first-hand the resilience and value veterans bring to the workforce and we embed that into every part of our business.
