Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Feeding Tubes
Feeding Tubes, Gastrostomy Buttons and NG Tubes
The right feeding tube depends on how long someone will need it, where it goes, and how they live day to day. A low-profile button suits an active child at school, while a nasogastric tube suits a few weeks of feeding in hospital. This collection covers both, from Avanos and Nutricia Flocare, all with ENFit connectors.
Types of Feeding Tube
Low-profile gastrostomy buttons: MIC-KEY G, from 12Fr to 24Fr in a range of stoma lengths. They sit at skin level, discreet under clothes, with an extension set attached only for feeds. The MIC-KEY GJ is also available for gastric-jejunal feeding.
Balloon gastrostomy tubes: MIC G dual port and single port, and Flocare ENFit G-Tubes (Ch18 and Ch20). These are standard-length tubes used as replacements in an established stoma.
PEG kits: The MIC PEG Deluxe PULL kit, for initial placement by clinical teams.
Nasogastric tubes: CORFLO polyurethane NG tubes, 6Fr to 10Fr, 91cm or 109cm, with or without weighted tips and stylets, including a neonatal size.
Button or Tube?
Low-profile button: Sits flat at skin level and is less likely to snag. It needs an extension set for each feed, and suits active people and children.
Standard-length tube: Stays attached and connects directly to sets and syringes.
Your clinician chooses the type, size and length.
Extension Sets for MIC-KEY
MIC-KEY buttons need an extension set for feeding. See the tube accessories collection. Avanos says extension sets should be replaced at least every 2 weeks.
Who It's For
People on long-term or short-term tube feeding, and their carers.
Hospitals, endoscopy units, community nursing and aged care.
Frequently Asked Questions
What's the difference between a PEG and a button?
A PEG is usually the first tube placed. Once the stoma is established, it may be replaced with a balloon tube or low-profile button.
What does Fr or Ch mean?
French (Fr) and Charrière (Ch) are the same size measure for tube diameter.
Who measures stoma length?
Your clinician, to choose the right MIC-KEY length.
How long can a nasogastric tube stay in?
Avanos states CORFLO tubes have no indicated in-dwell time. They should be monitored and replaced when clinically indicated.
Can feeding tubes be NDIS funded?
They may be, depending on your plan and how your need is documented.
Placement and replacement should follow the instructions for use and your clinician's guidance. Questions? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
