Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
High-Calorie & High-Protein
High-Calorie and High-Protein Supplements
When appetite is small but needs are big, after illness, during cancer treatment, with wounds or in frail older adults, every mouthful has to count. These supplements pack the most energy and protein into the smallest serve, from 2kcal per ml drinks to 125ml compact shots with up to 20g of protein.
Highest Energy (for Weight Gain)
- Resource 2.0: 500kcal and 20g protein per 250ml.
- Fortisip 2kcal: 400kcal and 20.2g protein per 200ml.
- Ensure TwoCal HN: 400kcal and 16.8g protein per 200ml.
- Resource 2.0 + Fibre: 400kcal, 18g protein and 5g fibre.
Highest Protein (for Strength and Healing)
- Resource Ultra+: 20g protein in 125ml.
- Ensure Plus Strength: 20g protein with CaHMB.
- Fortisip Compact Protein: 18g protein in 125ml, in six flavours.
- Resource Protein: 18.8g protein per 200ml.
Smallest Volume
Compact 125ml drinks, such as Fortisip Compact, Ensure Compact and Resource Ultra+, give about 300kcal in a few mouthfuls.
Boost Everyday Food
Beneprotein adds protein, and Poly-Joule adds energy, to meals people already eat.
Calories or Protein: Which Matters More?
Losing weight: Energy (kcal) is the priority.
Losing strength, healing wounds or recovering from surgery: Protein is the priority.
Both: Many people need both, and drinks like Resource 2.0 and Fortisip 2kcal deliver both.
A dietitian can set targets and recommend the right product.
Helpful Guides
- Protein vs High-Calorie Drinks: What's Best for Appetite, Weight and Recovery?
- Why Protein Matters for Seniors
- How to Help Someone Gain Weight Safely in Aged Care
Frequently Asked Questions
Which supplement drink has the most protein?
Resource Ultra+ and Ensure Plus Strength each provide 20g per bottle, and Resource Ultra+ fits it into 125ml.
Which supplement has the most calories?
Resource 2.0 gives 500kcal per 250ml carton. Fortisip 2kcal and Ensure TwoCal HN give 400kcal per 200ml.
What does 2kcal per ml mean?
Every millilitre provides 2 calories, about double a standard milk drink, so more energy fits into less volume.
Are high-calorie drinks suitable for people with diabetes?
Not usually. Diabetes-specific formulas such as Glucerna, Diasip or Nutren Diabetes are designed for that. Ask your diabetes team.
Need help choosing? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
