Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Reusable Bed Pads & Sheets
Reusable Waterproof Bed Pads and Sheets
A washable bed pad catches leaks before they reach the sheets or mattress, so night-time accidents mean swapping one pad instead of stripping the whole bed. This range includes Conni bed pads in every size, fitted bed pad sheets, kids' pads, and Kylie bed pads and draw sheets.
What's in This Collection
Conni bed pads: With or without tuck-ins, in single, X-wide and X-wide Dual sizes.
Conni Fitted Bed Pad Sheets: A fitted sheet with the pad built in, so it can't slide.
Kids bed pads: Conni Kids and Kylie Kids Supreme Mac, including fun prints.
Kylie bed pads and draw sheets: Kylie Standard with a non-slip backing, and waterproof draw sheets.
How to Choose
Bed size: 100 x 100cm pads suit single and king single beds. X-wide (153 x 85cm) suits doubles and queens.
Restless sleepers: Choose tuck-ins or a fitted bed pad sheet.
Shared beds: The Conni X-wide Dual has a waterproof divider down the middle.
Absorbency: Bed pads absorb. Draw sheets and draw macs are waterproof only.
Who It's For
Adults with night-time incontinence.
Children who wet the bed.
Carers: Faster changes overnight.
Popular Picks
- Conni Bed Pad with Tuck-ins: 100 x 100cm, 2500ml.
- Conni X-wide Bed Pad: For double and queen beds.
- Conni Fitted Bed Pad Sheet: A built-in pad that can't slide.
- Conni Kids Bed Pad: For toilet training and bedwetting.
- Kylie Standard Bed Pad: With a non-slip backing.
Why Buy from Platinum Health Supply
- NDIS instant checkout.
- Fast delivery Australia-wide.
- Price match guarantee.
Helpful Guides
Frequently Asked Questions
How much does a Conni bed pad hold?
The 100 x 100cm tuck-in pad absorbs up to 2500ml over eight hours.
Tuck-ins or no tuck-ins?
Tuck-ins hold the pad in place for restless sleepers. Pads without tuck-ins suit any bed and chairs.
How do I wash a reusable bed pad?
In warm or cool water, without fabric softener. Line dry or tumble dry on low.
Can couples share one pad?
Yes. The Conni X-wide Dual has a waterproof divider so each side stays separate.
Are bed pads covered by the NDIS?
They may be funded, depending on your plan and how your need is documented.
Need help choosing? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
