Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Safeguard+ Sanitisers & Disinfectants
Safeguard+ Sanitisers and Bleach
A surface can look spotless and still not be safe for food or the next resident. Cleaning removes the dirt you can see, and sanitising is the step that makes surfaces safe to use again. Safeguard+ covers three everyday jobs in 5 litre and 20 litre sizes: a sanitiser for food-contact surfaces, a pre-mixed spray-and-wipe sanitiser, and 7% bleach for tougher cleaning.
Choose the Right Product
Food Sanitiser: For benchtops, chopping boards, utensils and equipment that touch food. It's the sanitising step in a clean-then-sanitise routine.
Ready-to-Use Sanitiser: Pre-mixed, so there's no measuring. Decant it into a spray bottle and spray and wipe high-touch surfaces like handles, rails, tables and shared equipment.
Bleach 7%: 7% available chlorine, diluted to suit the job. For bathrooms, toilets, grout, bins and laundry whitening.
Clean First, Then Sanitise
- Clean: Remove grease and residue with detergent and warm water, such as Safeguard+ Dishwashing Liquid.
- Rinse.
- Sanitise: Apply the sanitiser following the label, including dilution and contact time.
- Follow the label on rinsing before food contact.
Using Chemicals Safely
- Always read the label before use.
- Never mix bleach with other cleaners, especially acids or ammonia.
- Label decanted products clearly.
- Wear gloves, such as Safeguard+ Black Nitrile Heavy-Duty.
- Store upright, in original containers, out of reach of children.
Which Size?
5 litre: Homes, small cafés, offices and group homes.
20 litre: Commercial kitchens, aged care, cleaners and facilities.
Who It's For
Commercial kitchens and food businesses.
Aged care, childcare and clinics.
Commercial cleaners and facility maintenance.
Households.
Frequently Asked Questions
What's the difference between cleaning and sanitising?
Cleaning removes visible dirt, grease and food residue. Sanitising comes after cleaning and reduces germs on the surface. Food businesses need to do both on food-contact surfaces.
Food Sanitiser or Ready-to-Use Sanitiser?
Use Food Sanitiser for food-contact surfaces as part of a clean-then-sanitise routine. Use Ready-to-Use Sanitiser for quick spray-and-wipe jobs on high-touch surfaces, with no mixing.
When should I use bleach instead of a sanitiser?
Bleach suits tougher jobs like mould in grout, toilets, bins and whitening laundry. Dilute it as the label directs and never mix it with other products.
Do I need to dilute these products?
Ready-to-Use Sanitiser is pre-mixed. Food Sanitiser and Bleach 7% have dilution directions on the label.
Which gloves should I wear with cleaning chemicals?
Nitrile is better suited to cleaning products than vinyl. Safeguard+ Black Nitrile Heavy-Duty suits heavier cleaning.
Can facilities set up regular orders?
Yes, through APEX, our B2B platform.
Need help? Call us on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
