Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Women's Continence
Women's Continence Products
Bladder leaks are common for women, particularly after pregnancy and childbirth and around menopause, and they don't have to change how you live. Whether it's a few drops when you laugh or heavier leaks overnight, you'll find liners, pads, pull-up underwear and overnight protection from Poise, TENA, Depend and MoliCare, in sizes and absorbencies to suit.
Shop Women's Continence
- Women's Pads & Liners: Slim liners and shaped pads that sit in your own underwear.
- Women's Underwear & Pants: Pull-up protection that looks and feels like underwear.
- Women's Daytime Protection: Thin, discreet options for work, exercise and outings.
- Nighttime Protection: Higher-absorbency pads and pants for a dry night's sleep.
How to Choose
A few drops: A liner is usually enough, and it feels like a panty liner.
Light to moderate leaks: A continence pad, such as Poise or TENA Pads, absorbs quickly and locks away odour.
Moderate to heavy leaks: Pull-up underwear like TENA Discreet or Depend Real Fit gives all-round coverage.
Overnight: Choose a longer, more absorbent night pad or night pants.
Continence pads are made for urine, which is thinner and faster-flowing than a period, so they absorb more quickly than period pads.
Who It's For
New mums: Bladder control can take time to return after birth.
Women in perimenopause and menopause: Hormone changes can affect the pelvic floor.
Active women: Leaks when running, lifting or laughing are common.
Older women and their carers: Products for heavier and overnight needs.
Popular Picks
- Poise Thin & Discreet Regular Pad: A slim everyday pad for light leaks.
- TENA Pads Super: For moderate bladder leakage.
- MoliCare Premium Lady Pad 3 Drops: A shaped pad for light to moderate leaks.
- TENA Discreet Plus High Waist Crème: Pull-up underwear with a high waist.
- Depend Real Fit Super for Women: Underwear-like protection for heavier leaks.
Shop by Brand
Poise, TENA, Depend, MoliCare and U by Kotex.
Why Buy from Platinum Health Supply
- Single packs or cartons, with NDIS instant checkout.
- Fast delivery Australia-wide.
- Price match guarantee.
- Friendly advice on 1300 604 499.
Helpful Guides
- Understanding Incontinence: Practical Tips for Choosing the Right Products
- Night-Time Incontinence: How to Ensure a Dry and Restful Sleep
- How to Prevent Skin Breakdown from Incontinence
Frequently Asked Questions
Can I use period pads for bladder leaks?
You can in a pinch, but continence pads are designed for urine. They absorb faster and help control odour.
What's the difference between a liner and a pad?
Liners are thin and suit a few drops. Pads hold more and suit light to moderate leaks.
When should I choose pull-up underwear?
When leaks are moderate to heavy, or a pad doesn't feel secure enough.
Is it normal to leak after having a baby?
It's common, and a GP or continence physiotherapist can help with pelvic floor recovery. Products help in the meantime.
Are continence products covered by the NDIS?
They may be funded, depending on your plan and how your need is documented. CAPS may also help eligible people.
Who can I talk to for advice?
Your GP, a continence nurse or the National Continence Helpline (1800 33 00 66). Our team can help you choose products.
Not sure what suits you? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
