Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Reusable Continence
Reusable Continence Products
Washable continence products protect beds, chairs and floors night after night, and they cut down on waste and ongoing costs. This range includes Conni bed pads, waterproof sheets and protectors, chair pads and floor mats, Kylie waterproof bed pads and covers, and reusable fixation pants from TENA, MoliCare, Abena and iD.
Shop Reusable Continence
- Reusable Bed Pads & Sheets: Absorbent, waterproof pads and sheets for the bed.
- Reusable Fixation Pants: Washable pants that hold shaped pads in place.
- Reusable Mattress & Pillow Protectors: Waterproof protection for mattresses and pillows.
- Reusable Chair Protector: Washable pads for chairs, lounges, wheelchairs and cars.
- Reusable Bedding Covers: Waterproof fitted sheets, encasements and covers.
How to Choose
Absorbent or waterproof: Bed pads and chair pads absorb leaks. Mattress protectors, draw sheets and encasements are waterproof, and some are only lightly absorbent or not absorbent at all.
Layer up: A waterproof protector on the mattress, with an absorbent bed pad on top, gives the most protection.
Size: Match the pad or sheet to the bed size, from single to king.
Care: Follow each product's wash instructions to keep the waterproof layer working.
Who It's For
Adults with incontinence.
Children who wet the bed.
Carers and aged care: Quicker changes than stripping a whole bed.
Eco-conscious households: Less waste than disposables.
Popular Picks
- Conni Bed Pad with Tuck-ins: Absorbs up to 2500ml.
- Conni X-wide Dual Bed Pad: With a waterproof divider for shared beds.
- Conni Micro-Plush Waterproof Fitted Sheet: Sleep on it directly.
- Conni Chair Pad Large: For lounges and wheelchairs.
- Kylie Standard Bed Pad: 2000ml, with a non-slip backing.
Why Buy from Platinum Health Supply
- NDIS instant checkout.
- Fast delivery Australia-wide.
- Price match guarantee.
- Friendly advice on 1300 604 499.
Helpful Guides
- Night-Time Incontinence: How to Ensure a Dry and Restful Sleep
- A Guide to Incontinence Management: Tips for Caregivers and Patients
Frequently Asked Questions
How long do reusable bed pads last?
With proper care, Conni says around 300 washes.
Can I tumble dry reusable continence products?
Many can be tumble dried on low, but check each product. Conni floor mats should be hand washed.
Do I still need a mattress protector with a bed pad?
A bed pad protects where it's placed. A mattress protector underneath adds full coverage.
Are reusable products cheaper than disposables?
They cost more upfront but can be washed hundreds of times.
Are reusable products covered by the NDIS?
They may be funded, depending on your plan and how your need is documented.
Need help choosing? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
