Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Safeguard+ Personal Protective Equipment
Safeguard+ Personal Protective Equipment: Hairnets and Face Shields
In a kitchen, clinic or salon, hair in the wrong place is a food safety problem, an infection control problem and a reputation problem, all at once. Safeguard+ PPE covers the essentials that keep hair contained and faces protected. Disposable hairnets come in six colours so you can colour-code your team, alongside disposable face shields for clinical and care settings.
What's in the Range
Safeguard+ Disposable Crimped Hairnets: 21-inch crimped edge, lightweight non-linting polypropylene, single use. Comes in black, blue, green, orange, purple and red, by the pack of 100 or the carton of 1,000.
Disposable face shields: Full-face protection for clinical and care settings.
Colour-Code Your Team
Giving each area or role its own hairnet colour is one of the simplest visual controls in a food business or facility:
- Raw food prep: One colour.
- Cooked and ready-to-eat food: Another.
- Cleaning staff: A third.
- Visitors and contractors: A distinctive colour so they stand out.
Supervisors can see at a glance that people are where they should be.
Who It's For
Commercial kitchens, bakeries and cafés.
Food manufacturing and processing.
Aged care and hospital kitchens.
Clinics, dental practices and laboratories.
Beauty salons.
Complete Your Food Safety Kit
- Safeguard+ Blue Vinyl Gloves: Easy to spot if torn.
- Safeguard+ Food Sanitiser: For food-contact surfaces.
- All Safeguard+ gloves.
Frequently Asked Questions
Do food handlers need to wear hairnets?
Food handlers must take reasonable steps to stop hair contaminating food, and hairnets are one of the most common ways to do it. Check your food safety plan or local council for your business's requirements.
Why do hairnets come in different colours?
So teams can colour-code by area or role, such as raw food, cooked food, cleaning or visitors, making it easy to see who belongs where.
Will one hairnet size fit everyone?
The 21-inch crimped design fits most adult head sizes, including long hair tied back.
What does non-linting mean?
The material doesn't shed fibres, which matters in kitchens, clinics and labs.
Can hairnets be reused?
No. They're single use, so wear a fresh one each shift.
How many hairnets come in a carton?
Ten packs of 100, so 1,000 hairnets. Facilities can set up regular supply through APEX.
Need help setting up PPE for your team? Call us on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
