Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Underpads
Underpads and Bed Mats
An underpad is the quickest way to protect a bed, chair or treatment surface. When it's wet, swap the pad instead of changing the sheets. This range includes disposable underpads from Halyard, Pacific Medical, Cello, TENA and MoliCare, from half-size pads for procedures to 60 x 90cm bed mats, plus washable Conni bed pads.
What's in This Collection
Half-size underpads: Halyard and Pacific Medical, for wound care, dressings and small areas.
Standard underpads: Halyard 5-ply and 8-ply, Cello Economy and Pacific Medical 5-ply, for light to moderate fluid.
Bed mats (60 x 90cm): MoliCare Premium Bed Mat 5 and 7 Drops, TENA Bed Plus and Cello Maxi, for moderate to heavy incontinence.
Reusable: Conni bed pads, washable around 300 times.
How to Choose
Size: Half-size for small areas, standard for chairs and procedures, and 60 x 90cm for beds.
Absorbency: More plies or a superabsorbent core hold more.
Disposable or reusable: Disposables are quick and hygienic. Reusables save waste over time.
Who It's For
Hospitals, clinics and aged care.
Home carers.
Wound care and procedures.
Popular Picks
- Halyard Underpads 5-ply: 39.5 x 55cm.
- MoliCare Premium Bed Mat 5 Drops: 850ml.
- TENA Bed Plus: 60 x 90cm.
- Cello Bed Protector Maxi: 1500ml.
- Conni Bed Pad: Reusable.
Why Buy from Platinum Health Supply
- Packs and cartons, with bulk supply through APEX.
- Fast delivery Australia-wide.
- Price match guarantee.
Helpful Guides
- Reducing Skin Breakdown in Bedridden Patients
- Night-Time Incontinence: How to Ensure a Dry and Restful Sleep
Frequently Asked Questions
What is a bluey?
A common name for a disposable underpad with a blue waterproof backing.
Which side of an underpad goes down?
The waterproof (usually blue) side goes down, with the soft absorbent side up.
What's the most absorbent disposable underpad?
The 60 x 90cm bed mats, such as Cello Maxi (1500ml) and MoliCare Bed Mat 7 Drops.
Are underpads covered by the NDIS?
They may be funded, depending on your plan and how your need is documented.
Need help choosing? Call our team on 1300 604 499.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
