Platinum Health Supply Group stocks over 3,000 healthcare products across categories including mobility and daily living aids, wound care, continence care, medical equipment, PPE, nutrition supplements, and disposable medical supplies. Whether you're an individual, carer, aged care facility, or healthcare professional, their range is designed to support a wide variety of clinical and home-based health needs across Australia.

Platinum Health works with suppliers and manufacturers who adhere to ethical standards and relevant Australian regulatory requirements. Many products in their range meet TGA (Therapeutic Goods Administration) standards where applicable. If you need specific certification details for a product, their customer care team can provide clarification before purchase.

Yes. Businesses, aged care providers, healthcare facilities, and organisations purchasing $1,000 or more in consumables can contact Platinum Health's team to discuss tailored bulk pricing. You can reach the team at customercare@phsgroup.com.au to arrange a quote based on your organisation's specific requirements.

You can place an order directly on the Platinum Health website by browsing their range of over 3,000 products, adding items to your cart, and proceeding to checkout. If you need help finding the right product, require a quote for an NDIS or bulk order, or prefer to order by phone, their customer care team is available Monday to Friday, 9am–5pm AEST on 1300 60 44 99 or at customercare@phsgroup.com.au.

Platinum Health accepts a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, AfterPay, NDIS Express Checkout (Quote), Google Pay, Shop Pay, and Union Pay. All transactions are processed through secure payment technology to protect your personal and financial information.

Platinum Health offers free shipping on orders over $250 (exclusions apply). They operate five warehouses across Victoria, New South Wales, Queensland, and Western Australia, enabling fast nationwide delivery. Standard and expedited shipping options are available, with delivery times varying based on your location and order size. Once shipped, you'll receive a tracking number via email to monitor your delivery in real time.

Platinum Health has a returns and exchanges policy in place for faulty or incorrectly supplied products. If you experience an issue with your order, contact their customer service team as soon as possible at customercare@phsgroup.com.au or call 1300 60 44 99. Full details of the returns and refund policy, including eligible timeframes and conditions, are available on their Refund & Shipping Policy page.

Yes. Once your Platinum Health order has been dispatched, you'll receive a tracking number via email. You can use this to monitor your shipment's progress online at any time. If you have questions about your delivery or haven't received your tracking details, contact the customer care team at customercare@phsgroup.com.au or call 1300 60 44 99.

Platinum Health's customer service team is available Monday to Friday, 9am–5pm AEST. You can reach them by phone on 1300 60 44 99, or by email at customercare@phsgroup.com.au. They can assist with product enquiries, NDIS orders, bulk pricing, trade accounts, returns, and general support. Their main warehouse is located at Unit 2/51 Trafalgar Rd, Epping, Melbourne VIC.

We strive to offer products that meet relevant regulatory standards and certifications. However, it's important to note that specific certifications may vary depending on the product. If you have questions about a particular product's certifications, feel free to reach out to our customer service team for clarification.

Yes. Platinum Health's Subscribe & Save program lets you schedule automatic deliveries of essential supplies at your preferred intervals. This is particularly useful for aged care facilities, NDIS participants, and individuals who regularly need consumables such as continence products, wound dressings, or PPE — ensuring you never run out of critical items.

Yes. Platinum Health's knowledgeable sales and customer care team is available to help you choose the right products for your needs. Whether you're selecting continence care, wound dressings, mobility aids, or medical equipment, the team can provide personalised recommendations. Contact them at customercare@phsgroup.com.au or call 1300 60 44 99 Monday to Friday, 9am–5pm AEST.

Platinum Health takes customer privacy and data security seriously. Their website uses industry-standard encryption to protect sensitive information during transactions, and strict internal policies are in place to prevent unauthorised access or disclosure of customer data. For full details, their Privacy Policy is available on the Platinum Health website.

Platinum Health doesn't currently offer free product samples. However, you're welcome to purchase a single unit first to assess suitability before committing to a larger order. Once you're ready to buy in bulk, their team can arrange tailored pricing for your organisation. Contact customercare@phsgroup.com.au to discuss your requirements.

Yes. Platinum Health Supply Group works with aged care providers, hospitals, disability support organisations, and healthcare businesses across Australia. They offer trade accounts for organisations that regularly purchase medical supplies, with streamlined ordering, account management, and bulk pricing. Contact customercare@phsgroup.com.au to set up a trade account.

The best ways to stay updated with Platinum Health are to subscribe to their email newsletter for exclusive pricing and product news, or follow them on Facebook, Instagram, TikTok, and YouTube. Newsletter subscribers are typically the first to hear about new product launches, promotions, and special offers.

Many products sold by Platinum Health come with manufacturer warranties covering defects in materials or workmanship. Platinum Health also stands behind the quality of everything they sell — if you're not satisfied with your purchase, contact their customer care team at customercare@phsgroup.com.au or call 1300 60 44 99 and they'll work to resolve the issue.

Yes. If you're looking for a specific healthcare product that isn't currently listed on the Platinum Health website, contact the team at customercare@phsgroup.com.au. With access to a wide supplier network across Australia, they may be able to source it for you. Platinum Health also welcomes product suggestions and regularly reviews their catalogue to expand their range.

Platinum Health maintains product quality and safety through rigorous supplier vetting, quality control processes, and adherence to relevant Australian regulatory standards. Their product range is regularly reviewed and updated to ensure customers have access to the latest, safest, and most effective healthcare products available on the market.

If an item you've ordered is on backorder, Platinum Health will notify you of the expected delay and present your options — you can wait for the item to become available, choose an alternative product, or remove the backordered item from your order. Their customer service team will assist with any changes at customercare@phsgroup.com.au or 1300 60 44 99.

Platinum Health regularly updates product listings on their website to reflect current stock levels and estimated restock dates. If you need more specific information about when a particular item will be available, contact the customer care team at customercare@phsgroup.com.au or call 1300 60 44 99 and they can advise on expected availability or recommend a suitable alternative.

Platinum Health welcomes feedback and product suggestions from customers. You can share your thoughts by contacting the team directly at customercare@phsgroup.com.au. Customer input plays an active role in shaping their product range and service improvements, so no feedback goes unheard.

If a free shipping discount code is applied to an order containing products that are excluded from the free shipping offer, your order will be placed on hold. Platinum Health will contact you to arrange payment of the applicable shipping cost, or you can choose to cancel the order. A full list of shipping exclusions is available on their Refund & Shipping Policy page.