One supplier for the products. One team for the paperwork.
We handle NDIA claims, Support at Home classifications and facility procurement, so youdon'thave to.
Your Partner in Care Coordination
Whether you're coordinating support for a full caseload, managing procurement for a facility, or across a client's Support at Home plan, the products are rarely the hard part. It's the funding, the paperwork, and the number of suppliers you're juggling to get everything sorted properly.
We built our whole process around removing that friction from your side of the relationship, not just the participant's.
For Support Coordinators & OTs
You're balancing clinical recommendations, funding rules and a full caseload, with little time to research every product.
- Know what's fundable without checking the guidelines
- Quotes ready when you need them
- We handle NDIA claims so you don't have to
For Support at Home Care Partners
You're assigned to every participant, preparing care plans and flagging what's needed next. That's an ongoing relationship, not a single assessment point.
- Clear answers on what's covered under each classification
- Easy to recommend, easy to action once something's flagged
- Support at Home handled as its own program, not an NDIS variant
For Aged Care Facilities & Procurement Teams
Every extra supplier means another invoice, another reconciliation. When margins are tight, that overhead adds up.
- One account, one invoice, across continence, wound care, nutrition and PPE
- Trade pricing built for repeat, roster wide ordering
- A supplier that understands price caps and margin pressure
Platinum in Numbers
Thousands of products across four major care categories
Australia wide delivery
Registered NDIS Provider
One account, no matter how many categories you order from
Why Platinum Works
Funding expertise
We handle NDIA claimsdirectly, andcan tell youwhat'slikely coveredunder a Support at Home classification.
One supplier
Continence, wound care,nutritionand mobility, under one account.
Free equipment trials
Try before you commit.
Price Match Guarantee
Found it cheaper elsewhere?We'llmatch it.
A Note for Families
You don't need to understand funding before getting in touch.
Maybe you're working out what's covered after a recent diagnosis. Maybe you're the one making decisions for a parent who used to make them for you. Either way, give us a call, or loop in your Support Coordinator or Care Partner if that's easier.
How to Order with Your NDIS Plan Manager
1. Select Products
Choose the products you want to order for the participant
2. Add to Cart and Checkout
Place your selected items in the cart and proceed to the checkout page
3. Add Email & Participant’s Details
Enter your email and the participant’s shipping address
4. Add Shipping Method
Choose your preferred shipping method
5. Choose NDIS Plan Manager Claim
Select the "NDIS Plan Manager Claim" option, add details and save for future orders
6. Complete Your Order
Finalise the order, and you’re done!
How to Order as an NDIA Client and let Platinum Health claim for you
1. Select Products
Choose the products you want to order for the participant
2. Add to Cart and Checkout
Place your selected items in the cart and proceed to the checkout page
3. Add Email & Participant’s Details
Enter your email and the participant’s shipping address
4. Add Shipping Method
Choose your preferred shipping method
5. Choose NDIS Plan Manager Claim
Select "Platinum to Claim" option, add details and save for future orders
6. Complete Your Order
Finalise your order, and Platinum will handle the rest!
Want to know more about NDIS/NDIA Orders?
Self Managed
Payment is taken or an invoice can be issued
If Self Managed, orders can be placed through the website and you can sign up to our customer portal to later access order history. Orders can also be emailed or phoned through to our Customer Care team.
Plan Managed
Invoices are issued to your Plan Manager
For Plan Managed participants a Biller Authority Form must be completed to ensure transparency with funding and your Plan Manager.
NDIA Managed
Invoices are claimed by us through the NDIA Portal
Platinum Health Supply can claim directly to the NDIA through the NDIA Portal with a completed Service Agreement Form.
Common Questions
Can you handle claims across a whole caseload?
Can you handle claims across a whole caseload?
Yes, across self,planand NDIA managed funding.
Do I need to move everything to Platinum?
Do I need to move everything to Platinum?
No. Many organisations start with one category beforeconsolidatingmore over time.
Is switching suppliers complicated?
Is switching suppliers complicated?
No. One conversation, one account, we handle the rest.
Not sure what's covered under Support at Home?
Not sure what's covered under Support at Home?
Get in touch andwe'llcheck it with you.
Can family members order directly?
Can family members order directly?
Yes, or we can work alongside your Coordinator or Care Partner instead.
