Complete Protection, Total Peace of Mind
Continence management is deeply personal. Whether you are navigating it yourself or coordinating care for a loved one, the right protection restores independence and everyday peace of mind. Depend is engineered specifically for real-life living—combining maximum absorbency, discreet contours, and reliable leak protection without feeling like a clinical afterthought.
Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Managing continence is personal. Whether you're navigating it yourself or helping someone you care for, finding the right product makes a genuine difference to daily comfort, confidence, and dignity. Depend has been designed specifically for this and not as a medical afterthought, but as a range that takes real-life needs seriously.
We stock the full Depend range: underwear, briefs, pads, guards, shields, anatomical pads, booster pads, and wipes, across a wide range of sizes and absorbency levels for men, women, and unisex use.
What's in the Depend Collection
The range covers every format and absorbency level you're likely to need, from light everyday protection through to heavy-duty overnight products.
Pull-up underwear
The most discreet option in the range. Depend's pull-up style underwear looks and fits like regular underwear, with a comfortable waistband and tear-away sides for easy removal. Available in regular, super, and night absorbency levels, in men's, women's, and unisex fits, and across a full size range including a maxi option for larger body sizes.
Briefs
Tabbed briefs for people who need full coverage and easier changing, including those with limited mobility. Available in super and normal absorbency, in a range of sizes including super plus extra large.
Pads and anatomical pads
Shaped for body contour and held in place by stretch pants or fixation underwear. Available in normal, plus, and super absorbency levels for different activity levels and overnight use.
Guards and shields for men
Purpose-shaped male incontinence products designed to fit the male anatomy more accurately than a standard pad. Available in two formats: Guards Men and Shields For Men, for different absorbency needs.
Booster and inlay pads
Used inside another continence product to add extra absorbency when a standard product isn't quite enough on its own.
Stretch pants and undergarments
Fixation pants for holding pads in place, and undergarments with button closures for easier dressing and removal.
Depend Wipes
Large, gentle cleansing wipes for personal hygiene during continence care.
Who the Depend Range Is For
People managing light to heavy incontinence. The range covers every absorbency level, so there's a product suited to every degree of leakage, from the occasional drip to full incontinence.
Older adults. Whether living at home or in residential care, Depend products are designed for comfort, dignity, and ease of use for people who need reliable continence protection every day.
People with mobility limitations. Tabbed briefs and undergarments with button closures make changing easier for people who can't manage pull-up styles independently.
Men managing male-specific incontinence. Guards and shields shaped for the male anatomy provide a better fit and more effective protection than generic flat pads.
Family carers and support workers. Buying for someone else, managing changes, and making sure the right product is always in stock. The Depend range makes that as straightforward as possible.
NDIS participants. Continence products are commonly funded under the NDIS. Our NDIS instant checkout makes purchasing simple once funding is confirmed.
Why Buy Depend from Platinum Health?
We stock the full Depend range, so you're not hunting across multiple sites to find the right size or absorbency level. Fast nationwide delivery, competitive pricing, and a price match guarantee. Bulk ordering is available for aged care facilities and regular buyers who go through continence products frequently.
NDIS instant checkout is available for participants purchasing under their plan. And if you're not sure which product is right for a specific situation, give us a call on 1300 604 499. We're always happy to help.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
