Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Electrotherapy & Stimulation
Electrotherapy & Stimulation – Trusted Electrotherapy Machines for Pain Relief & Rehab
Electrotherapy is widely used in physiotherapy, rehabilitation, and home-based pain management, offering a non-invasive way to support muscle activation and reduce discomfort. Our Electrotherapy & Stimulation Collection brings together reliable electrotherapy machines, TENS units, and replacement electrodes, trusted by physiotherapists, NDIS participants, carers, and home users across Australia.
Whether you are beginning a rehabilitation program or managing chronic pain, our range includes the safest and most effective electrotherapy equipment used across Australian clinics.
Benefits of Electrotherapy Machines & TENS Therapy
Choosing the right electrotherapy and TENS machine can help:
- Provide drug-free pain relief for acute or chronic conditions
- Stimulate muscles during rehabilitation or reactivation
- Improve circulation and reduce inflammation
- Support home-based therapy between physio sessions
- Enhance strength and recovery outcomes for all mobility levels
Electrotherapy and TENS stimulation machines are especially popular for back pain, post-surgical recovery, nerve pain, arthritis, and everyday muscle tension.
Types of Electrotherapy Equipment Available
Our collection includes a wide range of TENS and EMS units designed for different care needs:
- Electrotherapy Machines: Including analogue and digital TENS units for personalised pain management.
- TENS Machines (Australia compliant): Safe, portable units suitable for home or clinic use.
- EMS Units: Electrical muscle stimulation devices for strengthening and reactivation.
- Replacement Electrodes & Pads: High-quality pads for consistent signal transmission.
- Wireless & Dual-Channel Systems: For multi-area treatment without complicated setup.
Every item is selected for ease of use, durability, and effectiveness in real-world rehabilitation.
Best Selling Electrotherapy & TENS Machines
- ProTENS Economy Analogue Unit (MET – Non Window) - A reliable, easy-to-use electrotherapy machine ideal for beginners or those wanting a simple TENS system for pain relief.
- Replacement Electrodes 5cm x 5cm (4 Pack) - High-quality, self-adhesive pads designed for clear signal delivery and comfortable stimulation — a must-have for all TENS and EMS units.
- ProTENS EMS Dual Unit Wireless Technology (Quattro) - A modern, wireless TENS machine Australia users appreciate for its convenience. Features dual stimulation channels and versatile programs for pain, strengthening, and recovery.
NDIS Funding Support for Electrotherapy Equipment
Many electrotherapy and TENS devices are funded under NDIS categories such as Consumables and Assistive Technology: Low-Cost AT. If you are an NDIS participant, our team can assist with quotes, plan-aligned recommendations, and simple claiming options.
Why Choose Platinum Health Supply
We provide more than just electrotherapy machines — we deliver guidance and confidence. When you shop with us, you get:
- Australia-wide delivery
- NDIS-friendly ordering
- Expert product support
- Trusted clinic-grade brands
- A people-first team ready to help you choose the right device
Whether you are upgrading clinic equipment or starting home therapy, we are here to make the process simple and supportive.
Take the Next Step
Browse our Electrotherapy & Stimulation Collection to find a TENS machine, EMS device, or replacement pads suited to your recovery needs. Our team is available online or in-store to help you choose safely and confidently.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
