常见问题
Platinum Health Supply 是澳大利亚企业吗？
Platinum Health Supply 是澳大利亚企业吗？
是的。Platinum Health Supply 是一家值得骄傲的澳大利亚企业。我们将健康和医疗用品运往澳大利亚各地，从墨尔本和悉尼等主要城市到地区和农村社区。
当您联系我们时，您是在与一位常驻澳大利亚的人员交谈，而不是与海外呼叫中心联系。
下单前我能和人说一下话吗？
下单前我能和人说一下话吗？
是的。我们的团队可以在您购买前，协助您找到适合的产品。请致电 1300 60 44 99 联系我们。
无论您不确定哪种助行器适合您的需求，寻求有关失禁或伤口护理产品的建议，还是代他人购买，我们都很乐意与您进行真正的对话。请致电或发送消息给我们，我们会为您指明正确的方向。
你们接受哪些付款方式？
你们接受哪些付款方式？
我们接受所有主流的信用卡和借记卡。
如果您是企业或医疗机构，您还可以注册 APEX，这是我们的B2B订购平台，旨在使重复采购和大宗采购变得简单明了。
NDIS参与者可以使用我们专用的 NDIS订购指南和表格 进行订购，该指南和表格会一步步引导您完成整个流程。
如果您对付款或订购有任何疑问，请致电 1300 60 44 99，我们将为您解决。
Platinum Health Supply的退货政策是什么？
Platinum Health Supply的退货政策是什么？
如果产品不适合您，请联系我们，我们将找出最佳解决方案。大多数未使用的、原包装的产品都有资格退货。出于健康和安全要求，卫生敏感物品（如大小便失禁用品和伤口敷料）的退货选择可能有限。
完整详情请参阅我们的退货政策。如果您在购买前不确定产品是否适合您的需求，请先联系我们，我们将帮助您放心选择。
送货需要多长时间？
送货需要多长时间？
大多数订单会在一到两个工作日内发出。此后的送货时间取决于您在澳大利亚的地理位置，大都市地区通常比偏远或农村地区收货更快。
订单寄出后，我们会向您发送一个追踪号，以便您追踪包裹的派送情况。
如果您急需某件商品，请致电 1300 60 44 99 联系我们，我们将竭尽所能尽快为您送达。
您是否提供用于 NDIS 索赔的文件？
您是否提供用于 NDIS 索赔的文件？
是的。我们为所有购买提供详细的税务发票，适用于NDIS索赔。
如果您需要为您的计划经理或支持协调员提供额外文件，请在您下单后联系我们，我们将确保您获得所需的一切。
我可以在购买前试用产品吗，尤其是助行器械或设备？
我可以在购买前试用产品吗，尤其是助行器械或设备？
是的。对于维多利亚州的客户，我们为部分产品（特别是助行器、升降椅和大型设备）提供上门试用和展厅试用服务。这意味着您可以在购买前试用，这对于为有特殊行动或舒适需求的客户购买产品来说意义重大。
如需申请试用，请访问我们的试用申请页面，我们将跟进处理。如果您在维多利亚州以外地区，或者在提交申请前有疑问，请致电1300 60 44 99，我们将尽力为您提供帮助。
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出行与日常品牌
Shop Mobility & Daily Living by Brand
Platinum Health Supply stocks mobility and daily living equipment from the brands used in Australian homes, aged care, hospitals and disability support. These include Aspire, Hero Medical and Royale Medical, plus Invacare, Pride Mobility and Sunrise Medical. The range runs from walkers and wheelchairs to scooters, lift chairs, beds, pressure care and bathroom aids. Choose a brand below, or compare brands by product type further down.
Mobility & Daily Living Brands A–Z
- Airgo – Comfort-Plus walking canes and quad canes.
- Aspire – walkers and seat walkers, wheelchairs, lift recliners, day chairs, ComfiMotion beds, shower chairs, commodes, overbed tables and daily living aids.
- BetterLiving – lightweight and carbon fibre rollators, non-slip mats and the Community Bed.
- Breezy – crutches, bath boards, transfer benches and wheelchairs.
- Cobalt Health – floorline beds, AirTec pressure mattresses, air chairs, patient hoists and crash mats.
- Conni – anti-slip floor mats, bed pads and mattress protectors.
- Drive Medical – Scout and Envoy mobility scooters and the Indiana lift chair.
- Forté Healthcare – Homecare Icon and Sovereign pressure care mattresses.
- Freedom Healthcare – transit wheelchairs, hybrid seat walkers and bed grab bars.
- Hero Medical – rollators, walking frames, quad canes, wheelchairs, shower chairs and stools, commodes, toilet aids and bed rails.
- iCare – homecare beds, ActiveX mattresses, lift recliners, pillows and cushions.
- Invacare – Aquatec Ocean shower commodes, Action 3 wheelchairs, Pegasus Metro scooter and Matrx cushions.
- KCare – Alivio lift chairs, day chairs and power chairs.
- Oscar – Barwon lift recliners and HealthFlex mattress.
- Pride Mobility – Go-Go and Pathrider scooters, Lexham power chair and lift recliner.
- Royale Medical – Chadwick and Mayfair lift chairs, Multi-Motion beds, bariatric shower chairs and stools, and overbed tables.
- SitNStand – portable lift assist cushions.
- Sunrise Medical – Sterling scooters, Quickie power chairs and Breezy wheelchairs.
- Wild Goose – sheepskin overlays, protectors, boots and chair covers.
Compare Brands by Product Type
- Seat walkers and rollators: Aspire, Hero Medical, BetterLiving, Royale Medical (bariatric).
- Walking sticks and crutches: Airgo, Hero Medical, Breezy.
- Manual wheelchairs: Aspire, Hero Medical, Invacare, Breezy, Freedom Healthcare.
- Power chairs: Aspire, Pride Mobility, Sunrise Medical (Quickie), Cobalt Health, KCare.
- Mobility scooters: Pride Mobility, Drive Medical, Sunrise Medical, Invacare, Aspire.
- Lift recliner chairs: Aspire, Royale Medical, KCare, iCare, Oscar, Pride Mobility.
- Beds: Aspire ComfiMotion, iCare, Cobalt Health, Royale Medical, BetterLiving.
- Pressure care mattresses: Forté Healthcare, Cobalt Health, iCare, Aspire.
- Shower chairs, stools and commodes: Aspire, Hero Medical, Royale Medical, Invacare Aquatec.
- Non-slip mats: Conni, BetterLiving, Aspire.
Mobility Brand FAQs
Which mobility brands does Platinum Health Supply stock?
We stock Aspire, Hero Medical, Royale Medical, Invacare, Pride Mobility, Sunrise Medical, Drive Medical, iCare, Cobalt Health, Forté Healthcare, KCare and more. The full list is above.
Which brand is best for bariatric users?
Aspire (Maxi and XL ranges), Royale Medical (Premium Bariatric) and Hero Medical all make heavy duty walkers, shower chairs and commodes. Always check the safe working load on each product page.
Can I buy mobility equipment with NDIS or Home Care Package funding?
Yes. We supply NDIS participants, Home Care Package clients and aged care providers, and can provide quotes and itemised invoices. Some higher-cost items may need an occupational therapist assessment first.
Need help choosing? Contact our team, call 1300 60 44 99, visit our Epping showroom or browse the full mobility & daily living collection.
铂金使命
我们的存在是为了让所有澳大利亚人都能获得优质的医疗保健产品，无论情况如何，我们都将以关怀、可靠和热忱提供服务。
