常见问题
Platinum Health Supply 是澳大利亚企业吗？
Platinum Health Supply 是澳大利亚企业吗？
是的。Platinum Health Supply 是一家值得骄傲的澳大利亚企业。我们将健康和医疗用品运往澳大利亚各地，从墨尔本和悉尼等主要城市到地区和农村社区。
当您联系我们时，您是在与一位常驻澳大利亚的人员交谈，而不是与海外呼叫中心联系。
下单前我能和人说一下话吗？
下单前我能和人说一下话吗？
是的。我们的团队可以在您购买前，协助您找到适合的产品。请致电 1300 60 44 99 联系我们。
无论您不确定哪种助行器适合您的需求，寻求有关失禁或伤口护理产品的建议，还是代他人购买，我们都很乐意与您进行真正的对话。请致电或发送消息给我们，我们会为您指明正确的方向。
你们接受哪些付款方式？
你们接受哪些付款方式？
我们接受所有主流的信用卡和借记卡。
如果您是企业或医疗机构，您还可以注册 APEX，这是我们的B2B订购平台，旨在使重复采购和大宗采购变得简单明了。
NDIS参与者可以使用我们专用的 NDIS订购指南和表格 进行订购，该指南和表格会一步步引导您完成整个流程。
如果您对付款或订购有任何疑问，请致电 1300 60 44 99，我们将为您解决。
Platinum Health Supply的退货政策是什么？
Platinum Health Supply的退货政策是什么？
如果产品不适合您，请联系我们，我们将找出最佳解决方案。大多数未使用的、原包装的产品都有资格退货。出于健康和安全要求，卫生敏感物品（如大小便失禁用品和伤口敷料）的退货选择可能有限。
完整详情请参阅我们的退货政策。如果您在购买前不确定产品是否适合您的需求，请先联系我们，我们将帮助您放心选择。
送货需要多长时间？
送货需要多长时间？
大多数订单会在一到两个工作日内发出。此后的送货时间取决于您在澳大利亚的地理位置，大都市地区通常比偏远或农村地区收货更快。
订单寄出后，我们会向您发送一个追踪号，以便您追踪包裹的派送情况。
如果您急需某件商品，请致电 1300 60 44 99 联系我们，我们将竭尽所能尽快为您送达。
您是否提供用于 NDIS 索赔的文件？
您是否提供用于 NDIS 索赔的文件？
是的。我们为所有购买提供详细的税务发票，适用于NDIS索赔。
如果您需要为您的计划经理或支持协调员提供额外文件，请在您下单后联系我们，我们将确保您获得所需的一切。
我可以在购买前试用产品吗，尤其是助行器械或设备？
我可以在购买前试用产品吗，尤其是助行器械或设备？
是的。对于维多利亚州的客户，我们为部分产品（特别是助行器、升降椅和大型设备）提供上门试用和展厅试用服务。这意味着您可以在购买前试用，这对于为有特殊行动或舒适需求的客户购买产品来说意义重大。
如需申请试用，请访问我们的试用申请页面，我们将跟进处理。如果您在维多利亚州以外地区，或者在提交申请前有疑问，请致电1300 60 44 99，我们将尽力为您提供帮助。
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伤口护理品牌
Shop Wound Care by Brand
Platinum Health Supply stocks more than 25 wound care brands for hospitals, clinics, aged care, NDIS participants and home carers across Australia. They range from global names like Molnlycke, Smith + Nephew and 3M to value-focused clinical ranges like Asguard, Bodichek and Osmocel. Pick a brand below to see its full range, or use the guide further down to compare brands by product type.
Wound Care Brands A–Z
- 3M – Tegaderm film dressings, Cavilon barrier film and cream, Coban cohesive bandages and Micropore tape.
- Aaxis – hot/cold gel packs, Surgipore paper tape, cotton wool and saline.
- ActivHeal – silicone foam borders, alginates and Aquafiber gelling dressings.
- AERO Healthcare – workplace, vehicle and personal first aid kits and refills.
- Asguard – non-woven and film island dressings, silicone borders and Asguard Flex rolls.
- Bodichek – island dressings, waterproof film dressings, cohesive bandages and alcohol swabs.
- Bodifast – tubular retention bandage for holding dressings.
- Bodigrip – elasticated tubular support bandages.
- bpositive – crepe, heavy crepe and conforming gauze bandages, plus island dressings.
- CoWrap – cohesive bandages from 2.5cm to 15cm wide.
- Flaminal – Flaminal Hydro and Forte enzyme alginogels.
- Hartmann – Zetuvit absorbent dressings, HydroClean Plus, Peha-haft bandages and Pur-Zellin swabs.
- Impervia – absorbent and Neosorb superabsorbent dressings.
- Leukoplast – Leukopor paper tape, elastic zinc oxide tape and Leukoplast Strong strips.
- Medicrepe – sterile and non-sterile cotton crepe bandages.
- Microdacyn – wound cleansing solution, sprays and hydrogel.
- Molnlycke – Mepilex foam dressings, Mepitel, Mepore, Mepitac tape, Tubifast and Granudacyn.
- Osmocel – Osmocel Si silicone foam dressings: bordered, petal, sacral and non-bordered.
- Osmocol – hydrocolloid dressings.
- Osmonate – calcium alginate dressings and rope.
- S+M – gauze swabs, cotton wool, crepe bandages and shears.
- Sage – sterile dressing packs, gauze and non-woven swabs, and dressing scissors.
- Senturian – basic dressing packs.
- Sentry Medical – the full Sentry Medical clinical consumables range.
- Smith + Nephew – Allevyn foam, Acticoat silver, Opsite and IV3000 films, PICO negative pressure, Primapore and Durafiber.
- SofMesh – silicone wound contact layer.
- Zorflex – wound contact layer dressings.
Compare Brands by Product Type
- Silicone foam dressings: Molnlycke Mepilex Border, Smith + Nephew Allevyn Gentle Border, ActivHeal Silicone Foam Border, Osmocel Si.
- Island dressings for everyday wounds: Asguard, Bodichek, Molnlycke Mepore, Smith + Nephew Primapore and Cutiplast.
- Transparent film dressings: 3M Tegaderm, Smith + Nephew Opsite and IV3000, Asguard Clear+, Bodichek Waterproof Film.
- Absorbent pads for heavy exudate: Hartmann Zetuvit, Impervia Neosorb, Molnlycke Mextra and Mesorb.
- Silver and antimicrobial dressings: Smith + Nephew Acticoat, Molnlycke Mepilex Ag and Exufiber Ag+, Durafiber Ag.
- Alginate and gelling fibre: ActivHeal Alginate and Aquafiber, Osmonate, Molnlycke Exufiber and Melgisorb, Smith + Nephew Algisite and Durafiber.
- Wound cleansing: Microdacyn, Molnlycke Granudacyn, Prontosan, Hartmann HydroClean Plus.
- Cohesive bandages: 3M Coban, CoWrap, Bodichek, Hartmann Peha-haft.
- Medical tapes: 3M Micropore, Leukoplast Leukopor, Molnlycke Mepitac and Mefix, Aaxis Surgipore.
Wound Care Brand FAQs
Which wound care brands does Platinum Health Supply stock?
We stock 3M, Molnlycke, Smith + Nephew, Hartmann, ActivHeal, Leukoplast, Microdacyn and AERO Healthcare. We also carry clinical ranges including Asguard, Bodichek, Bodigrip, CoWrap, Impervia, Medicrepe, Osmocel, Osmocol, Osmonate, Sage and S+M. The full list is above.
Are there lower-cost alternatives to Mepilex or Allevyn?
Yes. ActivHeal Silicone Foam Border and Osmocel Si silicone foam are commonly used alternatives for similar wound types. Always check the indications on each product page and follow your clinician's advice when switching dressings.
Can I buy wound care brands in bulk or with NDIS funding?
Most products are sold individually, by the box and by the carton. We provide itemised invoices and quotes for NDIS participants, aged care and clinics.
Which brand is best for my wound?
That depends on the wound type, how much fluid it produces and the skin around it. Use the comparison above as a starting point, and speak to your nurse, GP or our team for advice.
Need help choosing? Contact our team, call 1300 60 44 99 or browse the full wound care collection.
铂金使命
我们的存在是为了让所有澳大利亚人都能获得优质的医疗保健产品，无论情况如何，我们都将以关怀、可靠和热忱提供服务。
