Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Bathroom
Safety, Comfort, and Confidence in Every Routine
The bathroom should be a place of comfort and independence — not risk or worry. Our Bathroom Aids Collection brings together a wide range of bathroom products Australia trusts to make hygiene routines safer, easier, and more dignified for everyone.
Whether you’re supporting an elderly loved one, living with reduced mobility, or caring professionally, these bathroom aids provide the stability, confidence, and practicality needed for everyday use.
From bathroom support rails and shower chairs to toilet aids for disabled people, each item is built with real-life care in mind — combining comfort, hygiene, and independence in one trusted range.
Types of Bathroom Aids
Our Bathroom Aids Collection covers everything from shower safety to toileting comfort, helping users and carers create accessible, supportive bathroom environments that promote independence.
- Bath Aids – Bath boards, grab rails, and non-slip mats that make bathing safer and more comfortable for users of all mobility levels.
- Toilet Aids – Disability toilet aids and raised toilet seats designed for stability and ease of use, reducing strain and improving hygiene.
- Shower Chairs – Sturdy, adjustable chairs that promote safe showering for people who cannot stand for long periods.
- Shower Commodes – Multi-purpose seating solutions that combine toileting and showering support, ideal for care facilities and home users alike.
Each product is designed to fit naturally into any setting — ensuring a safe, functional bathroom for both users and carers
Best Selling Bathroom Aids – Trusted Safety and Comfort for Every Home
Our best selling bathroom aids are chosen by Australians for their quality, reliability, and real-world usability. Designed for aged care, home care, and NDIS participants, these products bring stability and ease to everyday routines.
- Aspire Rubber Shower Mat - A simple yet essential bathroom safety product, this non-slip rubber mat provides secure footing in wet areas — perfect for reducing falls in the shower.
- ADL Hygiene Scrub Mate Long-Handled Sponge - Designed for independent bathing, this long-handled sponge makes it easy to reach difficult areas without bending or overreaching.
- Aspire Homecare Shower Stool - Lightweight and height-adjustable, this bathroom aid provides stability and comfort during showering, ideal for elderly or post-surgery users.
- Aspire Homecare Over Toilet Aid - A versatile and durable toilet aid for disabled people, this unit fits securely over standard toilets to provide support and reduce the risk of slips or falls.
- Hero Medical Raised Toilet Seat - Adds extra height and stability to any standard toilet, making sitting and standing easier for users with limited mobility or joint pain.
Why Bathroom Aids Matter
Bathrooms can be one of the most high-risk areas in any home or care environment. Slippery floors, tight spaces, and awkward movements make it easy for accidents to happen — but the right bathroom aids for the elderly or people with disabilities can change that completely.
Our bathroom and toilet aids are designed to:
- Reduce the risk of slips and falls in wet areas
- Support independence and dignity in personal care
- Give carers peace of mind with reliable, stable bathroom support
- Make bathing, showering, and toileting safer and more comfortable
- Suit both home and professional care environments
Because safety shouldn’t come at the cost of comfort — and with the right bathroom support, it doesn’t have to.
The Platinum Health Supply Promise
All our bathroom products are handpicked for safety, functionality, and quality. From bathroom aids for the elderly to professional-grade solutions for carers, we ensure every product supports independence, dignity, and long-term reliability.
With fast nationwide delivery, NDIS funding support, and our Price Match Guarantee, you can shop with confidence knowing you’re backed by one of Australia’s most trusted healthcare suppliers.
Funding Support for Bathroom and Toilet Aids
Platinum Health Supply supports NDIS, My Aged Care, and Home Care Package (HCP) funding for eligible bathroom aids and disability toilet aids.
Our team can help with product selection, quotations, and itemised invoicing to ensure your purchase meets funding requirements. Whether you’re buying for home comfort or professional care, we’ll make the process simple, transparent, and fully compliant.
Take the Next Step
Browse our full Bathroom Aids Collection to find the right bathroom support for your needs. From toilet aids and shower stools to bathroom safety mats, each product is designed to make daily care easier and safer.
You can also visit our Epping Showroom to try our best selling bathroom products in person. Our friendly team will help you compare features, test comfort and fit, and find solutions that make every bathroom safer and more accessible.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
