Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Medical Equipment
Medical Equipment & Clinical Furniture Australia
Platinum Health Supply stocks medical equipment and clinical furniture for hospitals, GP clinics, allied health practices, aged care providers, workplaces and home carers across Australia. The range covers treatment couches and tables, stainless steel and powder coated trolleys, hospital beds, medical chairs and stools, IV poles, stethoscopes, oxygen and breathing care, and defibrillators (AEDs). Brands include Pacific Medical, 3M Littmann, LIFEPAK, Philips HeartStart, CardiAct, Omron and Inogen.
You can buy single items or fit out a whole clinic, with delivery Australia-wide. Many couches, trolleys and chairs can be seen at our Epping showroom.
Shop Medical Equipment by Category
- Trolleys & Carts – stainless steel single and double trolleys, powder coated trolleys, oxygen trolleys, linen trolleys and bags, and medical carts.
- Treatment Couches – two, three and five section electric couches, bariatric, chiropractic, gynaecology, podiatry, neurological and cardiology couches, plus couch accessories.
- Treatment Tables – traction and tilt tables, massage and day spa tables, free standing tables and portable tables.
- Hospital Beds – three function and five function ICU beds, and bed accessories.
- Medical Chairs – blood collection, day, therapy, recliner, gynaecology and podiatry chairs.
- Stools – round stools, saddle stools and step up stools.
- IV Poles – stainless steel IV stands and infusion poles.
- Stethoscopes – classic and cardiology stethoscopes, and spare parts.
- Oxygen & Breathing Care – portable oxygen concentrators, nebulisers and oxygen masks.
- AEDs – defibrillators, cases and cabinets, consumables, signage and training equipment.
Shop Medical Equipment by Brand
For clinical furniture, see Pacific Medical treatment couches, trolleys, hospital beds, stools and examination lights. For diagnostics, see 3M Littmann stethoscopes and Omron blood pressure monitors.
For defibrillators, see LIFEPAK, Philips HeartStart and HeartSine, with CardiAct AED cabinets and signage. For oxygen, see Inogen. Browse the full medical equipment brands A–Z.
Popular Picks
- Pacific Medical Two Section Hi Low Electric Couch – an electric height-adjustable couch for examinations and treatments.
- Three Section Medical Treatment Couch – Navy Blue – adjustable head, middle and foot sections for physiotherapy and procedures.
- Stainless Steel Trolley Two Drawer – an easy-clean instrument and dressing trolley.
- 3M Littmann Classic III Stethoscope – Black – a dual-sided stethoscope for general clinical use.
- LIFEPAK CR2 Essential Semi-Automatic Defibrillator – an AED with clear voice prompts for workplaces and public sites.
- Omron HEM7142T1 Bluetooth Blood Pressure Monitor – an automatic upper arm monitor that syncs to an app.
Helpful Guides
- Adjustable Beds vs Hospital Beds: What's Best for Home Aged Care?
- Creating a Comfortable and Functional Medical Facility
- The Importance of Capital Equipment in Healthcare
Funding Support and Clinic Fit-Outs
Some equipment, such as hospital beds, chairs and blood pressure monitors, can be funded through the NDIS or a Home Care Package, depending on your plan. We also quote for clinic fit-outs, hospital wards and aged care facilities, with itemised invoices. See NDIS ordering or call 1300 60 44 99.
Why Buy Medical Equipment from Platinum Health Supply?
- Leading clinical furniture, diagnostic and AED brands in one place
- Supply to hospitals, clinics, allied health, aged care, workplaces and home carers
- Delivery Australia-wide
- Price match guarantee
- See couches, trolleys and chairs at our Epping showroom, or call 1300 60 44 99 for advice
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
