Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Medical Equipment
Reliable Medical Tools for Safe, Professional Care
At Platinum Health Supply, we know the right medical equipment can transform care quality, safety, and comfort. From hospital beds and treatment couches to diagnostic tools and life-saving devices, our medical equipment and supplies collection brings together everything healthcare professionals, carers, and families need to deliver dependable care.
Trusted by hospitals, aged care providers, and NDIS participants across Australia, each product is chosen for durability, performance, and ease of use — whether it’s for clinical settings or at-home recovery.
High-Quality Medical Equipment and Supplies for Every Need
Reliable medical equipment and supplies form the foundation of effective healthcare. They support clinicians in their work, ensure patient comfort, and help families care for loved ones safely at home.
Our collection includes:
- Trolleys & Carts – Practical designs for transporting medical tools, instruments, and supplies efficiently
- Treatment Couches & Tables – Adjustable options for examinations, therapy, and clinical procedures
- Hospital Beds – From three-function beds to ICU models, designed for comfort and safety in all care environments
- Chairs & Stools – Ergonomic designs for patient care and practitioner use
- IV Poles – Sturdy, adjustable poles for reliable infusion support in hospitals and home settings
- Stethoscopes – High-quality diagnostic tools trusted by healthcare professionals
- AEDs (Defibrillators) – Easy-to-use, life-saving devices for emergencies in hospitals, clinics, and community spaces
Each piece of equipment combines safety, functionality, and ease of maintenance, designed to meet professional healthcare standards while being accessible for home users.
Best Sellers – Reliable Favourites for Clinics and Care Facilities
Explore some of our most popular medical equipment, trusted daily in hospitals, clinics, and home care across Australia.
- Three Section Physio Treatment Couch - Engineered for flexibility and comfort, this premium couch supports physiotherapy, rehabilitation, and general examination use. With adjustable sections and durable padding, it allows precise patient positioning for better care outcomes. Built for clinical reliability and long-term performance.
- Powder Coated Trolley Two Drawer - Compact and functional, this two-drawer trolley is a favourite among clinicians needing secure, easy-access storage for instruments and supplies. The smooth powder-coated finish resists wear and is simple to clean, ideal for fast-paced healthcare environments.
- Powder Coated Trolley Four Drawer - Perfect for multi-room setups, this sturdy four-drawer trolley offers generous storage with smooth gliding drawers. Its durable build ensures long service life in hospitals and treatment rooms where reliability and hygiene are non-negotiable.
- Mayo Instrument Trolley - A medical staple, this stainless steel trolley keeps instruments close at hand during examinations and procedures. Its adjustable height and swivel castors allow smooth movement and ergonomic convenience, making it essential for efficient workflow.
- Contoured Massage Couch (Black) - Designed for comfort and professional presentation, this contoured couch features thick cushioning and a sleek finish. Ideal for allied health professionals, clinics, and wellness practices seeking a balance of aesthetics and functionality.
- Stainless Steel Trolley Two Drawer - This premium stainless steel trolley combines hygiene and durability in one sleek design. Resistant to corrosion and easy to disinfect, it’s perfect for medical, dental, or aged care settings that demand long-lasting performance and easy maintenance.
Learn More: Designing Better Healthcare Spaces
For facilities upgrading or expanding, we share practical insights on building comfort, efficiency, and safety into every environment. Explore our related blogs:
-
Adjustable Beds vs Hospital Beds: What’s Best for Home Aged Care?
— Understand key differences to help you choose the right bed for your needs. -
Creating a Comfortable and Functional Medical Facility with Furniture and Fittings from Platinum Health
— A guide to setting up healthcare spaces that balance form and function. -
The Importance of Capital Equipment in Healthcare
— Learn why quality equipment is an investment in safety, efficiency, and patient outcomes.
Each article offers practical advice for clinicians, aged care providers, and carers looking to optimise their healthcare spaces and make informed purchasing decisions.
Why Choose Platinum Health – Your Medical Equipment Supply Store
As a trusted medical equipment supply store, Platinum Health Supply combines hospital-grade quality with personalised service. We understand that reliable equipment is essential for care continuity, compliance, and comfort.
We’re proud to support:
- Hospitals and clinics needing dependable clinical tools and patient care equipment
- Aged care providers maintaining comfort and safety for residents
- NDIS participants sourcing approved equipment for mobility and daily care
- Home carers looking for practical, affordable medical equipment for loved ones
Whether you’re ordering online or visiting our Epping showroom, you’ll find expert guidance, transparent pricing, and fast, reliable delivery across Australia.
The Platinum Health Supply Promise
We’re more than just a medical equipment store near you. We’re your partner in healthcare. Every product in our range is carefully selected to meet Australian standards for safety, usability, and performance.
With our NDIS funding support, nationwide delivery, and hands-on product expertise, we make it easy for healthcare professionals and families to access trusted equipment with confidence. From a hospital bed that promotes comfort and recovery to a defibrillator that can save a life, we help you find solutions that make a real difference.
Take the Next Step
Browse our Medical Equipment Collection to explore Australia’s most trusted range of clinical and home care solutions. Whether you need a treatment couch for your practice, a stethoscope for diagnosis, or an AED for emergency readiness, Platinum Health Supply is the medical supply store that has the tools to support safe, reliable care.
For guidance on choosing the right product, contact our expert team or visit our Epping showroom to test equipment in person.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
