Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Safeguard+ Hand Care & Household Cleaning
Some of the most important hygiene work happens away from the clinical side of things: clean hands, clean clothes, clean dishes. It's not glamorous, but getting it right every day, in a home, a facility, or a commercial kitchen, matters just as much as anything with a TGA approval on it. Safeguard+'s hand care and household cleaning range covers three everyday essentials: hand and body soap, laundry liquid, and dishwashing liquid.
Hand & Body Soap (Glycerine)
Gentle, pH-Balanced Daily Care
Frequent hand washing shouldn't leave your hands feeling stripped and dry, which is exactly what this soap is built to avoid. It's gentle, pH-balanced, and enriched with moisturising glycerine, so it cleanses properly without the tight, dry feeling that cheaper soaps leave behind after repeated use throughout the day.
Best for: healthcare and aged care workers, home carers, and anyone washing their hands frequently throughout the day.
Laundry Liquid
Tough on Stains, Gentle on Fabric and Skin
Laundry in a care setting or a busy household isn't the same as laundry anywhere else, it's more frequent, often more heavily soiled, and needs to work reliably every time. This laundry liquid is tough on stains while staying gentle on fabric and skin, and it works in hot or cold water, across home and commercial machines alike, so you're not locked into one wash setting to get a good result.
Best for: home care, aged care laundry rooms, and households doing frequent or heavily soiled washing.
Super Concentrated Dishwashing Liquid
A Little Goes a Long Way
Concentrated means exactly that: a small amount cuts through grease and baked-on residue, and the bottle lasts a lot longer than a standard dishwashing liquid would. It's built for commercial kitchens as much as home use, where washing up happens constantly and a product that runs out too fast just becomes another thing to reorder.
Best for: commercial kitchens, aged care facilities, and households wanting a bottle that actually lasts.
Everyday Hygiene, Not Just Surface Cleaning
Hand care, laundry, and dishwashing sit outside the "disinfecting" category (see our Sanitising & Disinfecting range for that), but they're just as much a part of a proper hygiene routine. Clean hands, clean clothes, and clean dishes are the everyday habits that keep a home or facility running smoothly, day in and day out.
Not Sure What You Need?
If you're setting up a hygiene routine for a home, a facility, or a commercial kitchen and want to make sure you've got the right products, give Safeguard+ a call on 1300 604 499 and we'll help you sort it out.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
