Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.

When you contact us, you're speaking with someone based in Australia, not an offshore call centre.

Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.

Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.

We accept all major credit and debit cards.

If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.

NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.

If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.

If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.

Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.

Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.

Once your order is on its way, we'll send you a tracking number so you can follow it to your door.

If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.

Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.

If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.

Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.

To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.