Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
3M Woundcare
Advanced Healing Backed by Science and Innovation
At Platinum Health Supply, we’re proud to offer an exclusive selection of 3M wound care products, trusted by hospitals, aged care providers, clinicians, and NDIS participants across Australia. Known for their innovation and clinical reliability, 3M wound care dressings are designed to support faster, safer healing — whether you’re treating surgical wounds, ulcers, burns, or chronic injuries.
This range includes everything from breathable transparent films to super-absorbent dressings and 3M Solugel wound care gel. Each product created to enhance patient comfort, protect fragile skin, and simplify dressing management.
Explore Our Most Popular 3M Wound Care Products
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3M Tegaderm Transparent Film Dressing – A waterproof, breathable film dressing that protects wounds while allowing visual monitoring. Ideal for catheter sites and surgical wounds.
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3M Steri-Strip Adhesive Skin Closures – Reinforced skin closures that support wound edge approximation and reduce scarring. Trusted in surgical and emergency settings.
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3M Cavilon No Sting Barrier Film – Alcohol-free barrier film that protects skin from adhesives, moisture, and friction. Perfect for aged care and incontinence-related wounds.
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3M Kerramax Care Super-Absorbent Dressing – Designed for moderate to high exudate wounds, this dressing absorbs and locks in fluid to reduce maceration and promote healing.
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3M Promogran Prisma Collagen Matrix – A collagen-based dressing that helps modulate protease activity and support tissue regeneration in chronic wounds.
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3M Adaptic Touch Non-Adhering Dressing – A gentle contact layer that minimizes trauma during dressing changes, ideal for skin grafts and delicate wounds.
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Acticoat Three Day Silver Dressing – Offers fast-acting antimicrobial protection for up to three days. Infused with nanocrystalline silver to reduce infection risk.
Why Choose 3M Wound Care?
When it comes to wound healing, 3M is a global leader. Their wound care dressings and gels are clinically backed, tested in hospitals, and trusted for outcomes that make a difference.
3M’s wound care range helps:
- Promote healing and manage exudate in complex wounds
- Prevent infection and protect against bacteria
- Reduce dressing changes and improve patient comfort
- Safeguard fragile or at-risk skin in aged care and home settings
Used in operating theatres, clinics, and home care across Australia, 3M wound care products are designed for real-world needs, from surgical recovery to long-term wound management.
Who Is This Collection For?
- NDIS participants managing chronic or recurring wounds
- Aged care providers treating pressure injuries and fragile skin
- Clinicians and nurses seeking clinically proven wound dressings
- Home carers needing easy-to-use, hospital-grade solutions
Whether you’re treating a surgical incision, managing high-exudate wounds, or preventing infection, 3M’s technology-driven products help streamline care and improve healing outcomes.
Need Help Choosing the Right Dressing?
The Platinum Health Supply Promise
When you buy 3M wound care dressings from Platinum Health Supply, you’re choosing quality, safety, and reliability. We’re a trusted supplier to hospitals, aged care providers, and NDIS participants nationwide — offering:
- Fast nationwide delivery and expert support
- NDIS/NDIA instant checkout for approved participants
- Competitive pricing on Australia’s leading wound care brands
- A friendly, knowledgeable team that truly understands care
From 3M wound care gel for gentle hydration to Tegaderm transparent films for surgical sites, we’ve got Australia’s best 3M wound care solutions ready to support your healing journey.
Take the Next Step
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
