Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
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Enzyme Wizard
Enzyme Wizard — Australian Cleaning Products
Plant-based cleaners
that actually work.
Enzyme Wizard uses natural plant enzymes to break down grease, stains, and odours at the source — not just lift them off the surface temporarily. No bleach, no ammonia, no harsh solvents. Safe for people, animals, septic systems, and water-sensitive environments. Used in homes, aged care facilities, commercial kitchens, and clinical settings across Australia.
How enzyme cleaning works
Enzymes are applied to the surface
Natural plant enzymes in the cleaning solution make contact with organic matter — grease, urine, food residue, mould, odour-causing bacteria.
Enzymes break down organic matter
Rather than masking or lifting residue, enzymes catalyse a chemical reaction that breaks the organic compounds apart at a molecular level.
Residue is eliminated, not moved
The broken-down compounds are safe, water-soluble, and biodegradable. Stains and odours are removed rather than covered. Enzymes continue working for 7–10 days after application.
Enzyme Wizard is an Australian brand based in Moorabbin, Victoria. Their range uses multi-enzyme formulas derived from natural plant sources to clean surfaces across every area of the home, commercial kitchen, or care facility — without the corrosive, irritating, or environmentally harmful ingredients found in most conventional cleaning products.
Browse the rangeWhat Enzyme Wizard cleans.
The range covers every area of the home, care facility, or commercial environment — with specific formulas for each cleaning challenge rather than one generic product stretched across everything.
Kitchen & cooking surfaces
Enzyme formulas for baked-on grease, cooktop residue, oven carbon deposits, range hoods, and food prep surfaces. The enzyme approach works on the organic compounds in grease and food residue rather than relying on caustic chemistry to dissolve them — relevant in kitchens where children, elderly residents, or people with chemical sensitivities are present.
Bathroom, toilet & urinal
Toilet and bathroom cleaners that handle mould, mildew, soap scum, and odours on porcelain, glass, tiles, chrome, and stainless steel. The urinal cleaner and deodoriser is formulated specifically for urinal surfaces including porcelain, fibreglass, and brass — and can be poured into drains. Relevant for aged care facilities, commercial facilities, and clinical bathrooms where persistent odour control matters.
Floor cleaning
A no-rinse floor cleaner for kitchen floors, tiles, lino, concrete, timber, and patios — mop and go, no rinsing required, which is a meaningful time saving in a busy facility or commercial kitchen. The heavy duty formula handles vehicle oil, grease, and industrial residues on concrete floors, garages, and carparks. Both are biodegradable and safe for use in water-sensitive areas.
Carpet, upholstery & soft furnishings
Enzyme formulas for carpets, rugs, upholstery, and drapery in synthetic, wool, and cotton fabrics. The carpet and upholstery cleaner and the carpet shampoo both use plant enzymes to break down organic stains and odours rather than masking them — particularly useful for pet accidents, urine stains, and food spills that have had time to set. Safe for coloured fabrics when tested first.
Drains, grease traps & waste
The Grease and Waste Digester treats and maintains drains, grease traps, and septic systems by introducing enzyme and bacterial strains that break down accumulated organic matter. Used in commercial kitchens, beverage towers, shower drains, and urinals — it addresses the problem at the source rather than flushing it further down the line. Septic-safe and aquatic safe. Available in 1L, 5L, and 20L.
Glass, stainless steel & general surfaces
A streak-free glass and stainless steel cleaner for windows, mirrors, equipment, and fixtures — without the ammonia that makes conventional glass cleaners unpleasant to use in enclosed spaces. The All Purpose Surface Spray covers countertops, cooking areas, wooden benches, and range hoods for everyday surface cleaning. The descaler handles calcium, lime, and rust deposits with a wet and scrub approach.
What's not in Enzyme Wizard products.
Why enzyme cleaning works better than chemical cleaning.
Most conventional cleaners work by dissolving or dislodging residue — which moves it, but doesn't eliminate it. Enzyme cleaners break it down.
Breaks down organic matter at a molecular level
Enzymes catalyse the breakdown of fats, oils, proteins, and starches — the organic compounds that make up most household and commercial cleaning challenges. The result is eliminated, not relocated.
Keeps working after application
Enzyme Wizard products remain active for 7–10 days after application, continuing to break down residue deep in surfaces, grout, and fibres. Conventional cleaners stop working the moment they dry.
Biodegradable and environmentally safe
Enzyme Wizard products are fully biodegradable, non-polluting, aquatic safe, and suitable for use near waterways. They don't leave behind the chemical residues that conventional cleaners can deposit in water systems and soil.
Safe in occupied spaces
No toxic fumes, no harsh irritants, no need to ventilate a room before entering. Safe for use around children, pets, elderly residents, and people with chemical sensitivities — which is why the range is used in aged care facilities and home care environments.
Septic and drain safe
The enzyme-based formulas are safe for septic systems and don't disrupt the bacterial balance that makes a septic system function. Several products can be used directly in drains and grease traps to maintain them.
The science, plainly.
Enzymes work the way nature intended.
Enzymes are biological catalysts — proteins that speed up chemical reactions without being consumed in the process. In cleaning, they target the specific molecular bonds in organic matter and break them apart. The same mechanism that breaks down organic matter in nature, applied to your kitchen floor or bathroom tiles.
Enzyme Wizard products are free from bleach, chlorine, ammonia, phosphates, caustic compounds, and VOC-heavy solvents. All products are fully biodegradable and safe for septic systems, waterways, and water-sensitive environments.
Who uses Enzyme Wizard.
The plant-based, low-irritant formulation makes Enzyme Wizard a practical choice wherever conventional chemical cleaners cause problems — for the people using them, the environment, or the surfaces being cleaned.
Home care environments
Where someone is being cared for at home and chemical fumes or irritants are a concern. Enzyme Wizard is safe to use in occupied rooms without needing to ventilate or clear people out first.
Aged care facilities
Enzyme-based cleaners are used in residential aged care for bathroom, kitchen, and general surface cleaning — particularly relevant where residents have respiratory conditions or chemical sensitivities.
Commercial kitchens
The no-rinse floor cleaner, grease digester, and oven cleaner are designed for commercial kitchen environments where food safety, speed, and avoiding toxic chemical exposure all matter.
Pet owners
The urine stain and odour remover breaks down the organic compounds responsible for pet odours rather than covering them — and is safe for carpets, tiles, mattresses, and synthetic grass.
Commercial facilities
Facilities managers and cleaning contractors who need effective cleaners that comply with environmental standards, are safe for staff using them daily, and work across multiple surface types.
Eco-conscious households
Anyone reducing their household chemical footprint who needs products that actually clean — not a compromise between performance and environmental responsibility.
Common questions about Enzyme Wizard.
How are enzyme cleaners different from conventional chemical cleaners?
Are Enzyme Wizard products safe to use around children, pets, and elderly people?
Are these products safe for septic systems?
Do enzyme cleaners work on old or set-in stains?
Can I use Enzyme Wizard products on all surfaces?
Are Enzyme Wizard products available in bulk sizes?
What makes Enzyme Wizard an Australian product?
Are Enzyme Wizard products environmentally accredited?
Browse the full
Enzyme Wizard range.
View the full collection above, or call us on 1300 604 499 for bulk pricing, facility supply, or help finding the right product for your cleaning situation.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
