Practical Solutions for Everyday Independence
At Platinum Health Supply, we proudly stock one of Australia’s widest ranges of Hero Medical equipment. Known for combining affordability with uncompromising safety, Hero Medical makes independent living accessible for everyone. Whether you need a reliable walking frame, a comfortable wheelchair, or essential bathroom safety aids, every product is designed to bring confidence into the home. Fully NDIS-approved and built to strict healthcare standards, Hero Medical provides the dependable support you need to live life on your terms.
In stock
Hero Medical Bowl & Lid
The Hero Medical Bowl and Lid is a practical accessory designed to complement Hero bathroom products. Made from durable, easy-to-clean materials, it provides a hygienic solution for patient care and everyday use. Shop Now
3 in 1 - Bariatric Drop Arm Commode Chair
The Hero Medical 3 in 1 Bariatric Drop Arm Commode Chair with Bowl and Lid is designed to provide safe, durable, and versatile toileting care. Suitable for aged care, hospitals, and home environments. Shop Now
Travel Lite Portable Outdoor Seat Walker
Discover a new level of mobility and independence with the Travel Lite Portable Outdoor Seat Walker. Imagine strolling through your favorite park or navigating busy streets with ease. Shop Now
Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Hero Medical
Hero Medical – Mobility Aids & Medical Equipment for Aged Care & Independent Living
Platinum Health Supply offers one of Australia’s most comprehensive ranges of Hero Medical mobility aids and medical equipment. Hero Medical is a trusted Australian brand renowned for practical, affordable assistive technology solutions that support aged care, disability, and independent living.
From walking frames and wheelchairs to bathroom safety aids and daily living essentials, every Hero product is designed with comfort and safety in mind – helping users maintain independence at home or in care facilities. All Hero Medical devices are NDIS-approved and meet stringent healthcare standards, making them ideal for hospitals, aged care providers, and personal use alike.
Top Hero Medical Products
- Overbed Tables – Height-adjustable and easy to clean, ideal for meals or reading in bed. /collections/overbed-tablesShop overbed tables.
- Shower Chairs & Commodes – Lightweight, rust-resistant wheelchairs
-
Bed Poles & Rails – Sturdy devices that assist with repositioning in bed and help prevent falls. /collections/bedroom-aidsSee bed assist rails
- Daily Living Aids – Handy tools for everyday independence (e.g. reachers, utensils), many of which are NDIS-approved for home use.
Ideal For
- Aged care providers, hospitals, and disability services seeking reliable mobility equipment and supplies.
- NDIS participants and individuals with disabilities who need approved assistive devices for daily living.
- Seniors and carers looking for cost-effective solutions to improve safety and comfort at home.
- Rehabilitation patients transitioning from hospital to home, requiring support for mobility and everyday activities.
Why Choose Aspire Mobility & Daily Living Aids?
- NDIS-approved and trusted by occupational therapists
- Designed for rehabilitation, aged care, and disability support
- Lightweight, foldable, and height-adjustable options
- Hospital-grade quality with home-friendly design
-
Supports independence, safety, and comfort across all mobility levels
Need Help Choosing the Right Product?
Every product page includes detailed specifications, usage guidance, and clinical indications. If you need support, contact our team or visit our Epping showroom to try products in person and speak with a mobility expert.
For more insights, check out our blog post on night-time incontinence and restful sleep — a helpful guide for carers and families.
Why Shop with Platinum Health?
We’re more than just a supplier — we’re your partner in care. Here’s why thousands of Australians trust Platinum Health:
- NDIS/NDIA instant checkout for approved participants
- Fast nationwide shipping and local support
- 3000+ 5-star reviews from healthcare professionals and carers
- Price match guarantee on leading brands
- Expert guidance online or in our Epping showroom
Whether you're a clinician, carer, or patient, we’re here to help you find the right Aspire solution — with confidence, care, and convenience.
Take the Next Step
Browse our full Hero Medical Collection to find the right walker, chair, table, or bathroom aid for your needs. From a Classic Seat Walker for mobility support, we’ve got Australia’s best Hero Medical products ready to support your independence.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
