Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Mobility & Daily Living Brands
Shop Mobility & Daily Living by Brand
Platinum Health Supply stocks mobility and daily living equipment from the brands used in Australian homes, aged care, hospitals and disability support. These include Aspire, Hero Medical and Royale Medical, plus Invacare, Pride Mobility and Sunrise Medical. The range runs from walkers and wheelchairs to scooters, lift chairs, beds, pressure care and bathroom aids. Choose a brand below, or compare brands by product type further down.
Mobility & Daily Living Brands A–Z
- Airgo – Comfort-Plus walking canes and quad canes.
- Aspire – walkers and seat walkers, wheelchairs, lift recliners, day chairs, ComfiMotion beds, shower chairs, commodes, overbed tables and daily living aids.
- BetterLiving – lightweight and carbon fibre rollators, non-slip mats and the Community Bed.
- Breezy – crutches, bath boards, transfer benches and wheelchairs.
- Cobalt Health – floorline beds, AirTec pressure mattresses, air chairs, patient hoists and crash mats.
- Conni – anti-slip floor mats, bed pads and mattress protectors.
- Drive Medical – Scout and Envoy mobility scooters and the Indiana lift chair.
- Forté Healthcare – Homecare Icon and Sovereign pressure care mattresses.
- Freedom Healthcare – transit wheelchairs, hybrid seat walkers and bed grab bars.
- Hero Medical – rollators, walking frames, quad canes, wheelchairs, shower chairs and stools, commodes, toilet aids and bed rails.
- iCare – homecare beds, ActiveX mattresses, lift recliners, pillows and cushions.
- Invacare – Aquatec Ocean shower commodes, Action 3 wheelchairs, Pegasus Metro scooter and Matrx cushions.
- KCare – Alivio lift chairs, day chairs and power chairs.
- Oscar – Barwon lift recliners and HealthFlex mattress.
- Pride Mobility – Go-Go and Pathrider scooters, Lexham power chair and lift recliner.
- Royale Medical – Chadwick and Mayfair lift chairs, Multi-Motion beds, bariatric shower chairs and stools, and overbed tables.
- SitNStand – portable lift assist cushions.
- Sunrise Medical – Sterling scooters, Quickie power chairs and Breezy wheelchairs.
- Wild Goose – sheepskin overlays, protectors, boots and chair covers.
Compare Brands by Product Type
- Seat walkers and rollators: Aspire, Hero Medical, BetterLiving, Royale Medical (bariatric).
- Walking sticks and crutches: Airgo, Hero Medical, Breezy.
- Manual wheelchairs: Aspire, Hero Medical, Invacare, Breezy, Freedom Healthcare.
- Power chairs: Aspire, Pride Mobility, Sunrise Medical (Quickie), Cobalt Health, KCare.
- Mobility scooters: Pride Mobility, Drive Medical, Sunrise Medical, Invacare, Aspire.
- Lift recliner chairs: Aspire, Royale Medical, KCare, iCare, Oscar, Pride Mobility.
- Beds: Aspire ComfiMotion, iCare, Cobalt Health, Royale Medical, BetterLiving.
- Pressure care mattresses: Forté Healthcare, Cobalt Health, iCare, Aspire.
- Shower chairs, stools and commodes: Aspire, Hero Medical, Royale Medical, Invacare Aquatec.
- Non-slip mats: Conni, BetterLiving, Aspire.
Mobility Brand FAQs
Which mobility brands does Platinum Health Supply stock?
We stock Aspire, Hero Medical, Royale Medical, Invacare, Pride Mobility, Sunrise Medical, Drive Medical, iCare, Cobalt Health, Forté Healthcare, KCare and more. The full list is above.
Which brand is best for bariatric users?
Aspire (Maxi and XL ranges), Royale Medical (Premium Bariatric) and Hero Medical all make heavy duty walkers, shower chairs and commodes. Always check the safe working load on each product page.
Can I buy mobility equipment with NDIS or Home Care Package funding?
Yes. We supply NDIS participants, Home Care Package clients and aged care providers, and can provide quotes and itemised invoices. Some higher-cost items may need an occupational therapist assessment first.
Need help choosing? Contact our team, call 1300 60 44 99, visit our Epping showroom or browse the full mobility & daily living collection.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
