Frequently Asked Questions
Is Platinum Health Supply an Australian Business?
Is Platinum Health Supply an Australian Business?
Yes. Platinum Health Supply is a proudly Australian business. We ship health and medical supplies Australia-wide, from major cities like Melbourne and Sydney to regional and rural communities.
When you contact us, you're speaking with someone based in Australia, not an offshore call centre.
Can I speak to someone before I order?
Can I speak to someone before I order?
Yes. Our team is available to help you find the right product before you buy. Just call us on 1300 60 44 99.
Whether you're unsure which mobility aid suits your needs, looking for advice on continence or wound care products, or buying on behalf of someone else, we're happy to have a real conversation. Give us a ring or send us a message and we'll point you in the right direction.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards.
If you're a business or healthcare organisation, you can also sign up for APEX, our B2B ordering platform, which is designed to make repeat and bulk purchasing straightforward.
NDIS participants can order using our dedicated NDIS ordering guide and form, which walks you through the process step by step.
If you have any questions about payment or ordering, call us on 1300 60 44 99 and we'll sort it out.
What is Platinum Health Supply's returns policy?
What is Platinum Health Supply's returns policy?
If a product isn't right for you, contact us and we'll work out the best solution. Most unused products in their original packaging are eligible for return. Hygiene-sensitive items such as continence products and wound dressings may have limited return options due to health and safety requirements.
Full details are available in our returns policy. If you're unsure whether a product suits your needs before buying, reach out first and we can help you choose with confidence.
How long does delivery take?
How long does delivery take?
Most orders are dispatched within one to two business days. Delivery timeframes from there depend on your location across Australia, with metropolitan areas generally receiving orders faster than regional or rural destinations.
Once your order is on its way, we'll send you a tracking number so you can follow it to your door.
If you need something urgently, give us a call on 1300 60 44 99 and we'll do everything we can to get it to you as quickly as possible.
Do you provide documentation for NDIS claims?
Do you provide documentation for NDIS claims?
Yes. We provide itemised tax invoices for all purchases, which are suitable for NDIS claims.
If you require additional documentation for your plan manager or support coordinator, contact us after your order and we'll ensure you have everything you need.
Can I trial a product before buying, particularly mobility aids or equipment?
Can I trial a product before buying, particularly mobility aids or equipment?
Yes. For customers in Victoria, we offer in-home trials and showroom trials for selected products, particularly mobility aids, lift chairs, and larger equipment. It means you can try before you commit, which makes a real difference when you're buying for someone with specific mobility or comfort needs.
To request a trial, visit our trial request page and we'll take it from there. If you're outside Victoria or have questions before submitting a request, give us a call on 1300 60 44 99 and we'll work out the best way to help.
Collection:
Surface Cleaners
Surface Cleaners
About Surface Cleaners
Healthcare environments demand a higher level of hygiene than everyday cleaning products can deliver. Ordinary sprays and wipes may remove visible dirt but often fail to kill harmful bacteria, viruses, and fungi. This leaves patients, staff, and visitors at risk of infection. Surface cleaners designed specifically for medical and aged care settings solve this problem by providing fast, effective, and compliant disinfection.
Why Surface Cleaners Matter
The right surface cleaner can:
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Eliminate a wide range of pathogens, including biofilm
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Support infection control protocols with TGA-approved solutions
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Improve efficiency with ready-to-use sprays, wipes, and concentrates
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Maintain professional standards with streak-free finishes
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Reduce environmental impact with low-toxicity and biodegradable options
Types of Surface Cleaners
Our collection includes hospital-grade disinfectants, multipurpose detergents, and eco-conscious cleaners. Formats range from convenient wipes and sprays for daily use to concentrated formulas for larger cleaning jobs. Both alcohol-based and alcohol-free options are available, ensuring safe application across sensitive surfaces.
Surface Cleaners in Hospitals, Aged Care & Clinics
Hospitals rely on hospital-grade cleaners to sanitise high-touch areas such as bed rails, medical trolleys, and waiting rooms. Aged care facilities use streak-free sprays and biodegradable cleaners to maintain hygiene while protecting residents from harsh chemicals. Clinics and community care providers prefer wipes and portable bottles for fast, on-the-go disinfection.
Why Choose Platinum Health
Many facilities waste money on consumer-grade cleaning products that don’t meet healthcare standards, leading to compliance risks and repeated outbreaks. At Platinum Health, we supply only TGA-approved cleaners designed for clinical use. With options tailored to hospitals, aged care, and home care providers, we make infection control reliable, efficient, and cost-effective.
Platinum's Mission
We exist to make quality healthcare products accessible to all Australians, delivering with care, reliability, and heart, no matter the circumstances.
Proudly Australian Owned & Operated
120,000 + Customers Aus Wide
8,000+ Essential Health Products
Visit Our Showroom
Unit 2/51 Trafalgar Rd, Epping, Melbourne
